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T-Systems' IT Services Strategy

Published by: IDC

Published: Jan. 26, 2010 - 8 Pages


Table of Contents


Table of Contents
IDC Opinion
In This Insight
Situation Overview
The View from the CEO
A New Leadership and a New Sales and Customer Approach
Reengineering the Portfolio
A Refocused Workforce
Future Outlook
The Infrastructure Service Floors in the Tanker
The Speedboats
Communications
Conclusion

Abstract

This IDC Insight looks at T-Systems' strategy and transformation to an agile IT service provider from a captive telecom services-oriented giant with a traditional portfolio that hoped but failed to be sold just a few years ago. We focus specifically on the IT services side as this has been the weakest side of T-Systems' capabilities, whereas the "C" — the telecom services side, has always been strong. This Insight answers the following questions: How is the new T-Systems positioned? Where is it heading? How will it get there??



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