Japan Unified Communications Channel Analysis 2009 : Market Research Report

Japan Unified Communications Channel Analysis 2009

Published by: IDC

Published: Feb. 3, 2010 - 62 Pages

Table of Contents
IDC Opinion

In This Study
Methodology
Survey Period
Survey Method
Target Companies
Respondents
Survey Process
Preliminary Survey
Survey Proper
Others
Respondent Profile
Survey Respondents
Respondent Distribution by Company Size
Respondent Distribution by Business Category
Distribution of Respondents by Business Category
Situation Overview
Japan Enterprise Communications Equipment Sales Channel Trends
Overall Enterprise Communications Equipment Sales Channel Trends
Voice Network Equipment Sales Channel Trends
Videoconferencing Equipment Sales Channels Trends
Japan Enterprise Communications Equipment Sales Channel Issues
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Table: Topics in Preliminary Survey and Respondents in Survey Proper
Table: Distribution of Respondents in Survey Proper
Figure: Respondent Distribution by Company Size
Figure: Respondent Distribution by Business Category
Figure: Respondent Distribution by Business Category/Company Size
Figure: Vendors Handled by Japan Enterprise Communications Equipment Sales Channels
Figure: Network Equipment Revenue Share in Enterprise Communications Equipment Revenue
Figure: Voice Network Equipment Revenue Share in Enterprise Communications Equipment Revenue
Figure: Product Revenue Share in Enterprise Communications Equipment Revenue by Product Segment (Average)
Figure: Reasons for Choosing Enterprise Communications Equipment Sales Channels
Figure: Importance of Vendor Sales Support for Japan Enterprise Communications Equipment Sales Channels
Figure: Satisfaction of Japan Enterprise Communications Equipment Sales Channels with Vendors
Figure: Reasons for Choosing Voice Network Equipment Sales Channels
Figure: Reasons for Choosing Voice Network Equipment Sales Channels: Integrators
Figure: Reasons for Choosing Voice Network Equipment Sales Channels: Carriers/Service Providers
Figure: Reasons for Choosing Voice Network Equipment Sales Channels: Communications Equipment Dealers/Sellers/Others
Figure: Reasons for Choosing Voice Network Equipment Sales Channels by Business Category (Most Important)
Figure: Reasons for Choosing Voice Network Equipment Sales Channels by Business Category (Second Most Important)
Figure: Reasons for Choosing Voice Network Equipment Sales Channels by Business Category (Third Most Important)
Figure: Importance of Sales Support for Japan Voice Network Equipment Sales Channels
Figure: Importance of Sales Support for Japan Voice Network Equipment Sales Channels: Integrators
Figure: Importance of Sales Support for Japan Voice Network Equipment Sales Channels: Carriers/Service Providers
Figure: Importance of Sales Support for Japan Voice Network Equipment Sales Channels: Communications Equipment Dealers/Sellers/Others
Figure: Importance of Sales Support for Japan Voice Network Equipment Sales Channels by Business Category
Figure: Satisfaction of Voice Network Equipment Sales Channels with Vendors
Figure: Satisfaction of Voice Network Equipment Sales Channels with Vendors: Integrators
Figure: Satisfaction of Voice Network Equipment Sales Channels with Vendors: Carriers/Service Providers
Figure: Satisfaction of Voice Network Equipment Sales Channels with Vendors: Communications Equipment Dealers/Sellers/Others
Figure: Satisfaction of Voice Network Equipment Sales Channels with Vendors by Business Category
Figure: Satisfaction of Videoconferencing Equipment Sales Channels with Vendors
Figure: Satisfaction of Videoconferencing Equipment Sales Channels with Vendors: Integrators
Figure: Satisfaction of Videoconferencing Equipment Sales Channels with Vendors: Carriers/Service Providers
Figure: Satisfaction of Videoconferencing Equipment Sales Channels with Vendors: Communications Equipment Dealers/Sellers/Others
Figure: Satisfaction of Videoconferencing Equipment Sales Channels with Vendors by Business Category (Most Important)
Figure: Satisfaction of Videoconferencing Equipment Sales Channels with Vendors by Business Category (Second Most Important)
Figure: Satisfaction of Videoconferencing Equipment Sales Channels with Vendors by Business Category (Third Most Important)
Figure: Importance of Sales Support for Videoconferencing Equipment Sales Channels
Figure: Importance of Sales Support for Videoconferencing Equipment Sales Channels: Integrators
Figure: Importance of Sales Support for Videoconferencing Equipment Sales Channels: Carriers/Service Providers
Figure: Importance of Sales Support for Videoconferencing Equipment Sales Channels: Communications Equipment Dealers/Sellers/Others
Figure: Importance of Sales Support for Videoconferencing Equipment Sales Channels by Business Category
Figure: Satisfaction of Videoconferencing Equipment Sales Channels with Vendors
Figure: Satisfaction of Videoconferencing Equipment Sales Channels with Vendors: Integrators
Figure: Satisfaction of Videoconferencing Equipment Sales Channels with Vendors: Carriers/Service Providers
Figure: Satisfaction of Videoconferencing Equipment Sales Channels with Vendors: Communications Equipment Dealers/Sellers/Others
Figure: Satisfaction of Videoconferencing Equipment Sales Channels with Vendors by Business Category
Figure: Issues Faced by Enterprise Communications Equipment Sales Channels
Figure: Issues Faced by Voice Network Equipment Sales Channels
Figure: Issues Faced by Voice Network Equipment Sales Channels: Integrators
Figure: Issues Faced by Voice Network Equipment Sales Channels: Carriers/Service Providers
Figure: Issues Faced by Voice Network Equipment Sales Channels: Communications Equipment Dealers/Sellers/Others
Figure: Issues Faced by Voice Network Equipment Sales Channels by Business Category
Figure: Issues Faced by Videoconferencing Equipment Sales Channels
Figure: Issues Faced by Videoconferencing Equipment Sales Channels: Integrators
Figure: Issues Faced by Videoconferencing Equipment Sales Channels: Carriers/Service Providers
Figure: Issues Faced by Videoconferencing Equipment Sales Channels: Communications Equipment Dealers/Sellers/Others
Figure: Issues Faced by Videoconferencing Equipment Sales Channels by Business Category

Abstract

This IDC study (which is a translation of the Japanese report IDC #J9050106), analyzes the trends among sales channels in the Japan enterprise unified communications (UC) market. In July 2009, IDC conducted a survey among 204 sales distributors and vendors with 10 or more employees that sell LAN equipment, voice network equipment, or videoconferencing equipment. The survey explores the standards on which sales channels choose vendors, the level of satisfaction with vendors, sales support, and future issues. For analyses, the sales channels in the Japan UC market are grouped into three categories based on the type of products handled — communications equipment, voice network equipment, and videoconferencing equipment — or the three categories based on vendor type —integrators; carriers and service providers; and communications equipment dealers, sellers, and others.

"In order to invigorate sales channels and promote the growth of the Japan UC market amid the economic slump, it is important for vendors to establish channel strategies that harmonize with the characteristics of the various business categories and customer groups, provide stronger support to existing sales channels, and develop new channels," says Takashi Manabe, research manager, Communications, IDC Japan.

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