Retail Banking Competitor Tracker - November 2009

Published by: Datamonitor

Published: Dec. 30, 2009

Table of Contents

Overview

Catalyst

Summary

Methodology

Table of Contents

Introduction

This tracker provides both one-month and 12-month views of developments

Each month Datamonitor tracks the most relevant announcements from 100 competitors

Datamonitor's Retail Banking Team provides analysis of the key developments at both the one-month and 12-month level

A fully searchable database of the past 23 months of developments is also delivered alongside the report

Key Trends and Developments in november

ANZ tackles environmental issues with interest-free green loans

DnB NOR innovates with the introduction of a fully automated online remortgaging process

Several banks around the globe launch financial education initiatives for customers

Competitor announcements returned to average levels in November

M&A announcements increased in November

November continued the trend whereby M&A, and new product and services announcements make up the majority of deals

Products, Services and Innovation

Abbey

UK: Santander reduces cost of Reward and Premier 50 packaged accounts

UK: Abbey offers low rate mortgage for loyal customers

Australia and New Zealand Banking Group

Australia: Australia and New Zealand Banking Group offers interest-free green loans for Australian households

Citibank

Thailand: Citibank launches 3-C Convenience Redefined mobile banking

China: Citi launches mobile banking services in China

US: Citi offers new tools to manage student loan repayment and avoid default

DBS Group

China: DBS Bank offers tax season loans

DnB NOR

Norway: DnB NOR automates its remortgage loan process

First National Bank

South Africa: First National Bank launches campaign focusing on customers' financial issues

South Africa: FNB offers solution for instant money transfer

KBC

Czech Republic: CSOB launches Comfort Billing

Kiwibank

New Zealand: Kiwibank launches promotions and entertainment website for under 25s

Nationwide Building Society

UK: Nationwide extends benefits to current account customers

SNS Bank

Netherlands: SNS Bank offers online banking transactions through My SNS

The Royal Bank of Scotland

UK: NatWest launches free mobile banking application on the iPhone App Store

Yorkshire Building Society

UK: Yorkshire Building Society launches new stepped tracker mortgage

M&A, Partnerships and Organic Growth

Australia and New Zealand Banking Group

Australia: Australia and New Zealand Bank acquires retail business of RBS

Banca Monte dei Paschi di Siena

Italy: Monte dei Paschi di Siena approves the merger of Mps Banca Personale with BMps

Barclays

UK: Barclays announces acquisition of Standard Life Bank

Crédit Agricole

Uruguay: Crédit Agricole confirms the sale of its retail banking subsidiary Credit Uruguay Banco

First National Bank

Zambia: First National Bank announces the launch of Zambia operation

HSBC

US: HSBC Finance announces sale of auto loan servicing operations to Santander Consumer USA

Industrial and Commercial Bank of China

Malaysia: Industrial and Commercial Bank of China launches a subsidiary bank in Malaysia

ING Group

Netherlands: ING completes sale of annuity and mortgage businesses in Chile

Mitsubishi UFJ Financial Group

Japan: Mitsubishi UFJ Financial Group and Morgan Stanley plan integration of Japanese securities operations

National Australia Bank

Australia: National Australia Bank acquires Challenger Mortgage Management

Postbank

Germany: Postbank revamps its retail banking business

State Bank of India

India: State Bank of India plans merger with State Bank of Indore by March 2010

Swedbank

Baltic states: Swedbank establishes Institutes of Private Finances

The Co-operative Bank

UK: the Co-operative Bank partners with Emma's Diary

UniCredit Group

Italy: UniCredit sells its stake in Banco de Sabadell

Appendix

Methodology

Further reading

Ask the analyst

Datamonitor consulting

Disclaimer

List of Tables

Table 1: The 100 companies and subsidiaries covered by Datamonitor's Retail Banking Competitor Tracker

List of Figures

Figure 1: The number of stories increased compared to October, with five additional M&A news announcements

Figure 2: The types of stories announced In November have followed the trend seen so far this year

Abstract

• Information on new product developments, mergers and acquisitions, distribution and partnerships.
• Insight on how the major retail banks are adapting to the ever changing economic climate.

• Provides a definitive source of information on all your competitors' key strategies.
• Offers insight into how the competitive landscape is evolving through M&A activities, partnerships and organic growth.
• Detailed insight into new product developments within retail banking.

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