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Competitive Analysis of Southeastern European Countries with Respect to Offshore Outsourcing, 2009Published by: IDC Published: Nov. 5, 2009 - 65 Pages Table of ContentsTable of Contents IDC Opinion In This Study MethodologyExecutive SummarySituation Overview SEE Attractiveness Impacted By Global Economic CrisisAfter the Crisis, SEE Can Win New BusinessResources Skills FactorsEducation LevelsLanguage EducationLanguage ProficiencyResource AvailabilityWork CultureAnalysis of Resources Skills FactorsRomaniaBulgariaCroatiaSloveniaEconomic and Political FactorsPolitical CommitmentAdministrative BurdenIntellectual Property Protection (IP Protection)EconomyAnalysis of Economic and Political FactorsRomaniaBulgariaCroatiaSloveniaInfrastructure FactorsICT InfrastructureTransportationAnalysis of Infrastructure FactorsRomaniaBulgariaCroatiaSloveniaBusiness and Regional FactorsPerceived Country AttractivenessEmployee Acquisition and DismissalSpecific Experience in Hosting IT Services and Business Process Outsourcing CentersReal EstateAnalysis of Business and Regional FactorsRomaniaBulgariaCroatiaSloveniaFinancial FactorsCompensationTax and Country-Specific CostsCapital and Variable CostsAnalysis of Financial FactorsRomaniaBulgariaCroatiaSloveniaFuture Outlook Resources Skills: Speak EasyEconomic and Political Factors: Commit To ProsperityInfrastructure Factors: Development Through UpgradesBusiness and Regional Factors: Make It Easier for InvestorsFinancial Factors: Cost GapEssential Guidance Due Diligence Required in SEEGo Big in Romania and BulgariaCroatia and Slovenia Good For Small Nearshore Sourcing NeedsCrisis an Opportunity for Romania and BulgariaLearn More Related ResearchDefinitionsMethodologySelection of Profiled CountriesResources Skill FactorsEconomic and Political FactorsInfrastructure FactorsBusiness and Regional FactorsFinancial FactorsSynopsisTable: Comparison of Resources Skill Factors – Tertiary Education levels, 2006–2007 Table: Comparison of Resources Skill Factors – Language Learning, 2006–2007 Table: Comparison of Resources Skill Factors – Language Proficiency, 2002 and 2005 Table: Comparison of Resources Skill Factors – Resource Availability, 2007–2008 Table: Comparison of Resources Skill Factors – Work Culture, 2007–2008 Table: Comparison of Economic and Political Factors – Political Commitment, 2007–2008 Table: Comparison of Economic and Political Factors – Regulatory Environment, 2007–2008 Table: Comparison of Economic and Political Factors – Intellectual Property Protection, 2007–2008 Table: Comparison of Economic and Political Factors – Economy, 2007–2008 Table: Comparison of Infrastructure Factors – ICT infrastructure, 2007–2008 Table: Comparison of Infrastructure Factors – Transportation, 2007–2008 Table: Comparison of Business & Regional Factors – Perceived Country Attractiveness, 2007–2008 Table: Comparison of Business & Regional Factors – Employee Acquisition and Dismissal, 2007–2008 Table: Comparison of Business & Regional Factors – Market Experience, 2007–2008 Table: Comparison of Business & Regional Factors – Real Estate, 2007–2008 Table: Comparison of Financial Factors – Compensation, 2007–2008 Table: Comparison of Financial Factors – Tax and Country-specific costs, 2007–2008 Table: Comparison of Financial Factors – Capital and Variable costs, 2007–2008 Figure: Average Salary and Additional Employee-Related Costs for SEE Countries, 2008 AbstractIn the first of a three-part study of 13 countries in CEE, IDC has developed a comprehensive and in-depth framework to evaluate individual countries' readiness and suitability for technological and business process outsourcing. The data and results of this study are intended to help IT and business services providers, as well as end users, to gain a clearer picture of the suitability of individual countries in the region as source locations for different types of technological and business process outsourcing. This study analyzes four CE countries with regard to the following five factors:
The study profiles each country based on quantitative data relating to the above five categories for the years 2007 and 2008 (where data is available and relevant; data relating to education and language learning is from 2006 and 2007, and data related to language proficiency is from 2002 and 2005) and offers qualitative analysis of the data. In addition, this study provides comparative analysis of the countries with one another and with Ireland. Data on Ireland is provided for comparison, as the country is considered a mature provider of outsourced services in Europe, and thus serves as a benchmark for European offshore/nearshore outsourcing. "Despite the economic upheaval of 2008 and 2009, Bulgaria and Romania remain the premier sourcing destinations in SEE. While both have been hit hard by the crisis due to their heavy reliance on foreign investment, both are expected to recover once the crisis passes, as many of the same attributes sought by investors will remain intact - in particular, a large labor pool of technically skilled multilingual professionals that can deliver quality services in a much lower-cost environment. Croatia and Slovenia remain suitable primarily for smaller sourcing activities and can be best utilized in a nearshore capacity." - Senior Analyst Curtis Robinson, IDC CEMA Get Full Details About This Report >> |
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