Business Strategy: Next-Generation Digital Services Survey Results - Corporate Banking : Market Research Report

Business Strategy: Next-Generation Digital Services Survey Results - Corporate Banking

Published by: IDC

Published: Nov. 1, 2009 - 17 Pages

Table of Contents
Financial Insights Opinion

In This Report
Situation Overview
Supporting Technologies
Future Outlook
Deutsche Bank — Investing in Digital Services to Improve Onboarding and Account Management
Essential Guidance
Actions for Financial Institutions
Actions for Vendors
Learn More
Related Research
Synopsis
Figure: Bank Respondents by Institution Size and Region
Figure: Value of Digital Services to Banks and Businesses by Region
Figure: Importance Level of Digital Services Features to Banks and Businesses
Figure: Satisfaction Level of Banks and Businesses with Digital Services
Figure: Businesses' Reasons Digital Services Need Improvement
Figure: Businesses' Ease-of-Use Problem Areas
Figure: Banks' Method of Digital Services Deployment
Figure: Banks' Digital Services Technologies and Vendors
Figure: Change in Banks' and Businesses' Level of Digital Services Use in the Next Three Years
Figure: Leading Banks by Region
Figure: Digital Services Satisfaction Gap Analysis

Abstract

This Financial Insights report discusses the results of research Financial Insights conducted examining the perceptions of banks and businesses regarding the current state of digital financial services. Corporate treasurers highly value the digital services their banks provide, and banks value the noninterest revenue they can garner from these services. As the financial crisis broke and continues through 2009, businesses have increased the number of banking relationships and have moved deposits away from those institutions that were perceived as weak.

According to Jeanne Capachin, research vice president, Global Banking and Insurance Practices at Financial Insights, "There is a short window of opportunity for banks to prove themselves and try to retain the newfound deposits they gained during the financial crisis. Investing in digital services is one way to increase satisfaction and retention."

Get Full Details About This Report >>

US: 800.298.5699

Int'l: +1.240.747.3093

About MarketResearch.com
MarketResearch.com is an online aggregator selling over 300,000 market research reports, company profiles and country profiles from over 700 research firms. Our reports will provide you with the critical business and competitive intelligence you need for strategic planning and marketing research. Coverage includes the US, UK, Europe, Asia and global markets.

2/15/2012 - 31