Serbia IT Services Market 2009-2013 Forecast and 2008 Vendor Shares : Market Research Report

Serbia IT Services Market 2009-2013 Forecast and 2008 Vendor Shares

Published by: IDC

Published: Oct. 15, 2009 - 73 Pages

Table of Contents
IDC Opinion

In This Study
Methodology
Executive Summary
Overview of the IT Services Market
Strong Growth in 2007�2008
Impact of the Economic Crisis
Significant Projects and Contracts
Mergers and Acquisitions
Leading IT Services Vendors
Situation Overview
IT Environment
Drivers
Inhibitors
Overview of the IT Services Market by Foundation Market
Support and Training Services Macromarket
Hardware Support and Installation Services
Software Support and Installation Services
IT Training and Education
IDC Analysis of the Support and Training Macromarket
Project Services Macromarket
Network Consulting and Integration
Systems Integration
Information System Consulting
Application Consulting and Customization
Custom Application Development
IDC Analysis of the Project Services Macromarket
Outsourcing Macromarket
Application Management Outsourcing
Information System Outsourcing
Network and Desktop Outsourcing Services
Hosted Application Management
Hosting Infrastructure Services
IDC Analysis of the Outsourcing Services Macromarket
Overview of the IT Services Market by Vendor Category
The Services Landscape
Overview of IT Services Spending by Vertical Market
Telecommunications
Combined Finance
Combined Manufacturing
Future Outlook
Forecast and Assumptions
Forecast by IDC Engagement Type
Hardware Support and Installation Services
Software Support and Installation Services
IT Training and Education
Network Consulting and Integration
Systems Integration
Information System Consulting
Application Consulting and Customization
Custom Application Development
Information Systems Outsourcing
Network and Desktop Outsourcing Services
Application Management
Hosted Application Management
Hosting Infrastructure Service Providers
Market Context
Vendor Profiles
Saga
Services Overview
Clients and Contracts
SWOT Analysis
Telefonija
Services Overview
Clients and Contracts
SWOT Analysis
Siemens SIS
Services Overview
Clients and Contracts
SWOT Analysis
Spinnaker New Technologies
Services Overview
Clients and Contracts
SWOT Analysis
S&T
Services Overview
Clients and Contracts
SWOT Analysis
Essential Guidance
Riding Out the Downturn
Business Transformation and Increased Profitability Through IT
Optimize Investments for Short- and Medium-Term Business Value
Consider Moving into Outsourcing
Learn More
Related Research
Definitions
Foundation Markets
Hardware Support and Installation
Managed Support Services
Software Support and Installation
IT Education and Training
IT Consulting
Systems Integration
Network Consulting and Integration
Application Consulting and Customization
Custom Application Development
Outsourcing (as an Engagement Type)
IS Outsourcing
Network and Desktop Outsourcing (NDOS)
Application Management
Hosted Application Management
Hosting Infrastructure Services
Methodology
Overview
Research Sources
Revenue Recognition
Notes on Forecasting
Synopsis
Table: Overview of the Leading IT Services Companies in Serbia by IT Services Revenue, 2008
Table: Overview of the Top 10 IT Services Companies by IT Services Revenue Provisioned in Serbia, 2008
Table: Overview of IT Services Spending by IDC Foundation Market in Serbia, 2008
Table: Total Supply-Side Revenue on the Hardware Support and Installation Foundation Market in Serbia, 2008
Table: Total Supply-Side Revenue on the Software Support and Installation Foundation Market in Serbia, 2008
Table: Total Supply-Side Revenue on the IT Training and Education Foundation Market in Serbia, 2008
Table: Total Supply-Side Revenue on the Network Consulting and Integration Foundation Market in Serbia, 2008
Table: Total Supply-Side Revenue on the Systems Integration Market in Serbia, 2008
Table: Total Supply-Side Revenue on the Information System Consulting Market in Serbia, 2008
Table: Total Supply-Side Revenue on the Application Consulting and Customization Foundation Market in Serbia, 2008
Table: Total Supply-Side Revenue on the Custom Application Development Foundation Market in Serbia, 2008
Table: Total Supply-Side Revenue on the Application Management Outsourcing Foundation Market in Serbia, 2008
Table: Total Supply-Side Revenue on the Information System Outsourcing Foundation Market in Serbia, 2008
Table: Total Supply-Side Revenue on the Network and Desktop Outsourcing Foundation Market in Serbia, 2008
Table: Total Supply-Side Revenue on the Hosted Application Management Foundation Market in Serbia, 2008
Table: Total Supply-Side Revenue on the Hosting Infrastructure Services Foundation Market in Serbia, 2008
Table: Overview of IT Services Spending by Vertical Market in Serbia 2008
Table: Key Forecast Assumptions for the IT Services Market, in Serbia, 2009�2013
Table: Forecast and Analysis of IT Services Spending (US$M) by IDC Foundation Market in Serbia, 2008�2013
Table: Comparison of Forecast for IT Services Spending (US$M) in Serbia, 2007�2012 versus 2008�2013
Table: Overview of Saga's Contracts, 2008
Table: SWOT Analysis of Saga, 2008�2013
Table: Overview of Telefonija's Contracts, 2008
Table: SWOT Analysis of Telefonija, 2008�2013
Table: Overview of Siemens SIS's Contracts, 2008
Table: SWOT Analysis of Siemens SIS, 2008�2013
Table: Overview of Spinnaker New Technologies Contracts, 2008
Table: SWOT Analysis of Spinnaker New Technologies, 2008�2013
Table: Overview of S&T's Contracts, 2008
Table: SWOT Analysis of S&T, 2008�2013
Table: IDC's IT Services Overview Market Map
Figure: Spending (US$M) on IT Services by IT Services Engagement Type in Serbia, 2007 and 2008
Figure: Spending (US$M) on IT Services by IT Services Engagement Type in Serbia, 2008 and 2009
Figure: Spending (US$M) on IT Services by IT Services Engagement Type in Serbia, 2008
Figure: Overview of the Leading Providers of the Support and Training Services Macromarket in Serbia by IT Services Revenue (US$M), 2008
Figure: Hardware Support and Installation Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: Software Support and Installation Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: IT Training and Education Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: Overview of the Leading Providers of the Project Services Macromarket in Serbia by IT Services Revenue (US$M), 2008
Figure: Network Consulting and Integration Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: Systems Integration Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: Information System Consulting Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: Application Consulting and Customization Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: Custom Application Development Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: Overview of the Leading Providers of the Outsourcing Services Macromarket in Serbia by IT Services Revenue (US$M), 2008
Figure: Application Management Outsourcing Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: Information System Outsourcing Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: Network and Desktop Outsourcing Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: Hosted Application Management Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: Hosting Infrastructure Services Foundation Market Vendor Shares in Serbia by IT Services Revenue (US$M), 2008
Figure: IT Services Revenue Share by Vendor Category in Serbia, 2008
Figure: Overview of IT Services Spending by Vertical Market in Serbia, 2008
Figure: Spending (US$M) on IT Services by Vertical Market in Serbia, 2008
Figure: Forecast of IT Services Spending (US$M) by IDC Engagement Type in Serbia, 2008�2013
Figure: Forecast of Relative Shares (%) by IDC Engagement Type in Serbia, 2008�2013
Figure: Forecast of Relative Shares (%) by IDC Engagement Type in Serbia, 2008�2013
Figure: Forecast of Relative Shares (%) by IDC Engagement Type in Serbia, 2008�2013
Figure: Comparison of Forecast for IT Services Spending (US$M) in Serbia, 2007�2012 versus 2008�2013
Figure: Saga: Overview of IT Services Revenue by IDC Engagement Type in Serbia, 2008
Figure: Saga: Overview of IT Services Revenue by Vertical Market in Serbia, 2008
Figure: Telefonija: Overview of IT Services Revenue by IDC Engagement Type in Serbia, 2008
Figure: Telefonija: Overview of IT Services Revenue by Vertical Market in Serbia, 2008
Figure: Siemens IT Solutions and Services: Overview of IT Services Revenue by IDC Engagement Type in Serbia, 2008
Figure: Siemens IT Solutions and Services: Overview of IT Services Revenue by Vertical Market in Serbia, 2008
Figure: Spinnaker New Technologies: Overview of IT Services Revenue by IDC Engagement Type in Serbia, 2008
Figure: Spinnaker New Technologies: Overview of IT Services Revenue by Vertical Market in Serbia, 2008
Figure: S&T: Overview of IT Services Revenue by IDC Engagement Type in Serbia, 2008
Figure: S&T: Overview of IT Services Revenue by Vertical Market in Serbia, 2008

Abstract

This IDC study presents the Serbian IT services industry in 2008 and forecasts expenditure on IT services through 2013. The study contains market size, vendor market shares, and forecasts for 13 foundation market categories.

The study ranks the top IT services providers in Serbia by their 2008 revenues and includes detailed profiles of IT services portfolios for the top five, their presence in individual vertical markets, and their largest contracts. The top services providers for each of IDC's foundation market categories are also provided.

The study answers the following questions:

What are IDC's predictions for spending on IT services in Serbia? What are the assumptions behind the forecast numbers? And what impact will these have on the market forecasts?
What are the new trends in IT services delivery, such as outsourcing and business services?
Who are the market leaders in Serbia based on services revenue, and what are their strengths, weaknesses, and strategies for the future?

"After two years of healthy progress, the Serbian IT services market will experience a period of stagnation, through 2009-2010, induced by the financial crisis. From 2011 through the remainder of the forecast period, the local IT services market will return to its path of rapid growth." - Country Manager Atila Madai, IDC Adriatics Serbia.

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