Document Solutions and Services Ecosystem: Client Needs by Vertical : Market Research Report

Document Solutions and Services Ecosystem: Client Needs by Vertical

Published by: IDC

Published: Oct. 15, 2009 - 21 Pages

Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Introduction
Public Sector
Financial Sector
Manufacturing Sector
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Figure: Challenges Associated with Business Process Outsourcing in the Public Sector
Figure: Key Factors Impacting Decision Making on Managed Print Services and Document Solutions in the Public Sector
Figure: Top Concerns for CIOs and Lines of Business for 2009 in the Public Sector
Figure: Drivers for the Adoption of Document Solutions in the Public Sector
Figure: Challenges Associated with BPO in the FSI Sector
Figure: Key Factors Impacting Decision Making on MPS and Document Solutions in the Financial Services Institution Sector
Figure: Top Concerns for CIOs and Lines of Business for 2009 in the Financial Services Institution Sector
Figure: Drivers for the Adoption of Document Solutions in the Financial Services Institution Sector
Figure: Challenges Associated with BPO in the Manufacturing/Construction/Resources Sectors
Figure: Key Factors Impacting Decision Making on MPS and Document Solutions in Manufacturing/Construction/Resources Sector
Figure: Top Concerns for CIOs and Lines of Business for 2009 in the Manufacturing/Construction/Resources Sectors
Figure: Drivers for the Adoption of Document Solutions in the Manufacturing/Construction/Resources Sectors
Figure: Business Priorities for 2009

Abstract

This IDC study discusses the current priorities of the government, financial, and manufacturing sectors pertaining to the adoption of document-related solutions. It uncovers the decision-making factors, the challenges faced, drivers valued by end users, and the verticals most likely to spend on the discussed services.

"Within Asia/Pacific, organizations in the public, financial, and manufacturing sectors are focused on cost management/reduction strategies. While the government is less concerned about costs and more keen on job retention for their citizens and ensuring that the economic impact of the global economic downturn is minimized, the manufacturing and financial sectors are keenly focused on customer retention strategies. However, over the next two years, IDC does expect the demand for business process-related services such as business process outsourcing (BPO), document solutions, and managed print services (MPS) to be of increasing focus, particularly from a cost management and process improvement perspective, creating a sustainable competitive advantage for organizations that want to be poised for recovery," says Suchitra Narayan, research manager, Services, IDC Asia/Pacific.

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