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Examining SMB and Telecommunications Priorities and Spending: 2009 Canadian Business Telecom Survey ResultsPublished by: IDC Published: Sep. 30, 2009 - 32 Pages Table of ContentsTable of Contents IDC Opinion In This Study MethodologySituation Overview SMB Telecom Spending OverviewLocal and Long Distance Voice, VoIP, and WirelessLocal and Long Distance Voice Services Spending Declining in 2009VoIP Continues to Make InroadsWireless Spending Among Canadian SMBs GuardedInternet, Data Communications, and Conferencing ServicesInternet and Data Communications Still Provide SurprisesSMB Video-, Web, and Audioconferencing Shining in Dark TimesFuture Outlook SMB Wireline Voice Spending Continuing Its Decline, with VoIP the Only Growth SegmentWireless Building on Its Market SizeEssential Guidance SMB Market Opportunity Narrows, Requiring Focused Attention on GrowthLearn More Related ResearchSynopsisFigure: Monthly Spend Distribution on Telecommunications by Company Size Figure: Expected Change in Annual Telecommunications Spending from 2008 to 2009 by Company Size Figure: Canadian SMB Expectations for Negative Spending Impact in 2009 Due to Concern over Economic Climate Figure: Primary Telephony System by Company Size Figure: Canadian SMB Long Distance Spending Trend by Company Size Figure: Canadian SMB Local Services Spending Trend by Company Size Figure: Usage of VoIP Telephony Systems by Company Size Figure: Timing of Migration to IP Phone Systems by Company Size Figure: IP Phone Managed by an External Provider by Company Size Figure: Preferred Form of IP Phone System by Company Size Figure: Wireless Service Spending Budget by Service Type and Company Size Figure: Canadian SMB Usage of Wireless Alone for Voice Communication Figure: Canadian SMB Wireless Mobile Service Spending Trend by Company Size Figure: Wireless Device Usage by Company Size Figure: Canadian SMB Internet Usage by Size Segment Figure: Canadian SMB Internet Services Spending Trend by Company Size Figure: Technology Used to Access the Internet by Company Size Figure: Canadian SMB Data Communications Spending Trend by Company Size Figure: Usage of Video, Web, and Voice Services to Help Reduce Costs by Company Size Figure: Status of Videoconferencing Usage by Company Size Figure: Videoconferencing Usage by Technology Type and Company Size Figure: Status of Web Conferencing Usage by Company Size Figure: Status of Audioconferencing Usage by Company Size Figure: Canadian Small Business Wireline Voice, Wireless, Internet, and Data Spending, 2009–2013 Figure: Canadian Medium-Sized Business Wireline Voice, Wireless, Internet, and Data Spending, 2009–2013 Figure: Canadian Small Business Voice Spending, 2009–2013 Figure: Canadian Medium-Sized Business Voice Spending, 2009–2013 AbstractThis IDC study explores the results of a survey of Canadian small and medium-sized businesses (SMBs) with 1-499 employees on their telecom services buying behaviour, as well as a sizing of the telecom SMB market in Canada over the next five years. This study offers insight and analysis for providers looking to optimize their marketing and sales efforts in this space. "The telecom services market in the Canadian SMB sector continues to offer up opportunity even while economic factors impede growth in some areas. To capitalize on growth, both telecommunications providers and IT vendors need to apply appropriate sales and marketing strategies guided by this research," said Paul Edwards, director, SMB and Channel Strategies Research. Get Full Details About This Report >> |
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