Enterprise Strategy Review: Verizon Business closes in on leaders

Published by: Ovum Plc

Published: Aug. 18, 2009 - 31 Pages

Table of Contents

Executive summary

In a nutshell

Ovum view

Network reach and capability

User affirmation

Vertical propositions

Managed services

Global testimonials

Commercial differentiation

Key opportunities

Exploit the network service advantage

Exploit global build and organization

Complete the BPO and applications story

Dual-mode phones but no managed mobility

Market positioning

Verizon Business’s enterprise strategy

Looking for strategic difference

A global borderless network offer

Key financials

Customer and service mix trends

Services and technologies

Overview

Asset Assurance - hosted network management application

Computing as a service (CaaS)

Converged solutions portfolio

The global IP network

Network performance - MTTR, IMPACT and ‘Rapid Fault Isolation’

Global IP network - design, performance, expansion and investments

Network and managed services

Data centres - global but enterprise-ready centers matter

Global CPE Management Program

Managed mobility

Verizon Enterprise Center - ‘new and improved’ customer portal

Visual Communications: telepresence from Verizon Business

Professional services

Commercial performance

Customer MNC target profile

Reorganization

Customer segmentation

World Accounts Program

Customer account support structure

International wholesale business

Verticals - leveraging the base as well as mining growth

Customer care and SLA update

Business outcome and application SLAs

Customer wins

Extending managed services

Service Partners Program

Strategic evaluation

Overview

List of Tables

Table 1: Verizon Business strategy

in a nutshell

Table 2: Telco approaches in professional services

Table 3: Strategy evaluation

List of Figures

Figure 1: Network performance is a key requirement for enterprise

Figure 2: Telco-IT services partnerships compared

Figure 3: Enterprise strategic versus legacy revenue comparisons (1Q09)

Figure 4: Verizon Business global network

Figure 5: Users expect WAN performance improvement

Figure 6: Verizon Business enterprise portal

Figure 7: Verizon Business: major contract wins 2H08

Abstract

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