BPO services sector in Italy to 2013

Published by: Datamonitor

Published: Aug. 18, 2009 - 30 Pages

Table of Contents

OVERVIEW

Catalyst

Summary

INTRODUCTION

Reasons to purchase

BPO SERVICES - OVERVIEW

BPO services sector in Italy, 2008-13

BPO SERVICES - SPENDING BY VERTICAL

Spending in energy and utilities vertical

Spending in financial services vertical

Spending in healthcare vertical

Spending in life sciences vertical

Spending in manufacturing vertical

Spending in media and entertainment vertical

Spending in public sector vertical

Spending in retail, wholesale and distribution vertical

Spending in telecommunications vertical

Spending in travel, transportation, logistics and hospitality vertical

APPENDIX

Further reading

How to contact experts in your industry

Disclaimer

LIST OF FIGURES

Figure 1: BPO services sector forecast, Italy, value by function ($m), 2008-13

Figure 2: Energy and utilities vertical, Italy, spending on BPO services ($m), 2008-13

Figure 3: Financial services vertical, Italy, spending on BPO services ($m), 2008-13

Figure 4: Healthcare vertical, Italy, spending on BPO services ($m), 2008-13

Figure 5: Life sciences vertical, Italy, spending on BPO services ($m), 2008-13

Figure 6: Manufacturing vertical, Italy, spending on BPO services ($m), 2008-13

Figure 7: Media and entertainment vertical, Italy, spending on BPO services ($m), 2008-13

Figure 8: Public sector vertical, Italy, spending on BPO services ($m), 2008-13

Figure 9: Retail, wholesale and distribution vertical, Italy, spending on BPO services ($m), 2008-13

Figure 10: Telecommunications vertical, Italy, spending on BPO services ($m), 2008-13

Figure 11: Travel, transportation, logistics and hospitality vertical, Italy, spending on BPO services ($m), 2008-13

LIST OF TABLES

Table 1: BPO services - function definitions

Table 2: Industry vertical definition

Table 3: BPO services sector forecast, Italy, value by function ($m), 2008-13

Table 4: Energy and utilities vertical, Italy, spending on BPO services ($m), 2008-13

Table 5: Financial services vertical, Italy, spending on BPO services ($m), 2008-13

Table 6: Healthcare vertical, Italy, spending on BPO services ($m), 2008-13

Table 7: Life sciences vertical, Italy, spending on BPO services ($m), 2008-13

Table 8: Manufacturing vertical, Italy, spending on BPO services ($m), 2008-13

Table 9: Media and entertainment vertical, Italy, spending on BPO services ($m), 2008-13

Table 10: Public sector vertical, Italy, spending on BPO services ($m), 2008-13

Table 11: Retail, wholesale and distribution vertical, Italy, spending on BPO services ($m), 2008-13

Table 12: Telecommunications vertical, Italy, spending on BPO services ($m), 2008-13

Table 13: Travel, transportation, logistics and hospitality vertical, Italy, spending on BPO services ($m), 2008-13

Abstract

• This databook provides comprehensive and up-to-date information on the revenue opportunities within the BPO services market in Italy
• The report also provides revenue breakdown for five BPO segments and 10 verticals from 2008 to 2013

• Develop business strategies by analyzing the spending patterns among various industries in the BPO services sector in Italy
• Design effective marketing and sales strategies by identifying key and fast growth industries and BPO segments
• Make informed business decisions by understanding the overall spending trends in the various segments within the BPO services sector in Italy

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