|
|
Market Analysis: India Banking Update 2009 - Positioning for a Deeper Customer EngagementPublished by: IDC Published: Aug. 23, 2009 - 20 Pages Table of ContentsTable of Contents Financial Insights Opinion In This Report Financial Insights India Banking Roundtable 2009Situation Overview Growth Opportunities in the Indian Banking SectorService and Delivery Channel InvestmentsBranches Remain a Primary Customer TouchpointRegulations Driving Further Investments in ATMsDevelopments in India's Internet Banking SpaceSignificant Opportunities to Scale Mobile Banking ActivityThe Point-of-Sale Business in IndiaManaging the Customer Relationship: Optimization of Customer Data and AnalyticsEvolving to True Customer Centricity Through Integrated CRM — A Mini–Case StudyInformation Security and Management of Data Risk FactorsFuture Outlook Countercyclical InitiativesStrategic PrioritiesOutlook for IT SpendA Note on IT SecurityEssential Guidance Actions for Financial InstitutionsActions for VendorsLearn More Related ResearchSynopsisTable: ATM Expansion Plans in Indian Banks, 2009–2010 Table: Growing Prominence of ATM Outsourcing Figure: Key Strategic Imperatives for Indian Banks in the Next 12 Months Figure: Crisis-Specific Focus Areas for Indian Banks Figure: Crisis Recovery Expectations for Indian Banks Figure: Expected Change in IT Spending for Indian Banks in the Next 12 Months Figure: Expected Change in Internal and External IT Resource Usage for Indian Banks in the Next 6–12 Months AbstractThis Financial Insights report elaborates the key points discussed at the Financial Insights India Banking Roundtable. The roundtable forum is a part of a series of roundtables that Financial Insights organizes around the region. We consider the viewpoints of banks operating in India when it comes to adopting countercyclical strategies in combating the crisis, and examine the key technology imperatives undertaken in the context of a challenging operating environment. Shawn Yip, analyst, Financial Insights Asia/Pacific Banking Advisory Service, remarks, "There are signs that in the pursuit of business growth, Indian banks are adopting a mature approach to prioritizing asset quality over aggressive volume growth, with an eye on margin sustainability. This is especially visible in the personal lending space, where risk appetite has become more cautious, underwriting standards are tighter, and where a number of market players have begun to exit the unsecured lending space." Shawn also notes how a number of Indian banks have started to reap the benefits of recent investments in data cleansing, data mining, and data warehousing, and predictive and behavioral analytics, as well as process efficiencies as these capabilities are increasingly brought onto modernized core platforms. Shawn concludes, "While information security continues to pose a significant challenge in India, it is heartening to note that public and private sector Indian banks alike are actively investing in the effective management of data risk factors." Get Full Details About This Report >> |
|
|||
|
About MarketResearch.com
|
||||