Profile of the Typical Support Services Consumer : Market Research Report

Profile of the Typical Support Services Consumer

Published by: IDC

Published: Aug. 17, 2009 - 11 Pages

Table of Contents
IDC Opinion
In This Insight
Situation Overview
Demographics of the Consumer
Contacting Support
Time Spent
Device Information
Future Outlook
Learn More
Survey Demographics
Figure: Who Customers Contact for Support
Figure: Number of Contacts Before Customer's Problem Is Resolved
Figure: Operating Systems on Support Services Customers' PCs
Figure: Customer PCs Form Factor
Figure: Connection Between Age of Device and Support Services
Figure: Connection Between Number of Devices and Support Services
Figure: Respondents by Age Group
Figure: Respondents by Education Level
Figure: Respondents by Income Level
Figure: Respondents by Region

Abstract

This IDC Insight presents a demographic look at the typical consumer support services customer.

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