Australian Telecommunications Usage and Preferences: IDC 2009 Telecommunications Survey : Market Research Report

Australian Telecommunications Usage and Preferences: IDC 2009 Telecommunications Survey

Published by: IDC

Published: Jul. 30, 2009 - 57 Pages

Table of Contents
IDC Opinion

In This Study
Methodology
Situation Overview
Analysis of Survey Results
Mobile Services
Mobile Device Usage for Business Purposes
Reimbursement of Business Use on Non–Company-Funded Mobile Phones
Contractual Arrangements for Company-Provided Mobile Phones
Mobile Device Usage and Preference
Mobile Services Spending
Mobile Service Usage and User Behaviour
Mobile Vendors and Spending
Mobile Device Usage
Wireless and Mobile Broadband Usage
Broadband Services
Actual and Future Use of Broadband
ADSL
ADSL2/2+
Mobile Broadband 3G/3.5G
Cable Modem
ISDN
WiMAX/Wireless Broadband
Leased Lines
Metro Ethernet
Satellite
Symmetric High-Bit-Rate DSL/Symmetric DSL
Purpose of Broadband
Average Broadband Speeds for Australian Enterprises
Usage of Web-Based/Broadband Access Applications
Broadband Service Providers
Broadband Service Quality Satisfaction
Broadband Pricing Satisfaction
Choice of Service Provider
Monthly Spend on Broadband Services
Future Expectations of Spending on Broadband Connections
Enterprise Networking Services
Current Use of Data Network Services
Purpose of Data Network Services
Network Data Application Usage
Enterprise Networking Vendors and Service Providers
Choice of Data Network Service Provider
Monthly Data Network Services Spending
Future Spending Expectations
IP Services
Current Use of IP Telephony
Reasons for Not Planning to Use IP Telephony
Telephony Systems Used by Organisations Without an IP Telephony System
Reason for Using an IP Telephony Solution
Preferred Type of IP Telephony Technology
Use of IP Telephony Applications
IP Telephony Vendor of Choice
Future IP Services Spend Expectations
Future Outlook
Mobile Services
Broadband Services
Enterprise Networking Services
IP Telephony
Essential Guidance
Learn More
Related Research
Definitions
Synopsis
Table: Job Titles of Respondents
Table: Distribution of Respondents by Company Size
Table: Distribution of Respondents by Vertical Industry
Figure: Provision of Company-Funded Mobile Phones
Figure: Reimbursement of Use of Private Mobile Phones for Business Purposes by Company Size
Figure: Preferred Contract Type for the Company-Provided Phone or SIM Card
Figure: Average Contract Duration of the Company-Provided Phone or SIM Card by Company Size
Figure: Percentage of Traditional and Converged Devices Provided for Business Use
Figure: Primary Brand of Mobile Phone Provided for Business Purposes by Company Size
Figure: Average Monthly Phone Bill per Person, 2008 and 2009
Figure: Percentage of Monthly Mobile Phone Services Charge Associated with Either Voice or Data by Company Size
Figure: Percentage of Mobile Phone Usage Exclusive for Voice Communication Purposes
Figure: Use of Mobile Phone Data Applications for Business Purposes
Figure: Mobile Phone Vendors
Figure: Mobile Device Usage
Figure: Percentage Use of Mobile Broadband
Figure: Wireless Technology Usage
Figure: Broadband Technology Currently Used
Figure: Main Purpose of the Broadband Service
Figure: Maximum Stated Speed of Primary Broadband Connection
Figure: Web-Based/Broadband Content Application Usage
Figure: Broadband Service Provider of Choice
Figure: Importance of Service Provider Selection Criteria
Figure: Monthly Spend on Broadband Connections
Figure: Expected Future Spend on Broadband Connections
Figure: Current Data Network Service Usage
Figure: Data Network Application Usage
Figure: Enterprise Networking Vendor of Choice
Figure: Enterprise Networking Service Provider of Choice
Figure: Outsourced Systems Integrator/Network Manager
Figure: Monthly Data Network Services Spending
Figure: Expected Spending on Data Network Services over the Next 12 Months
Figure: Primary Reason for Not Planning to Install an IP Telephony or IP PBX Solution
Figure: Telephone System Brand (Non-IP)
Figure: Reason for Installing an IP Telephony or Enterprise VoIP Solution
Figure: IP Telephony Usage
Figure: Current and Planned Usage of IP Telephony Applications
Figure: IP PBX Vendor of Choice
Figure: Expected IP Services Spending over the Next 12 Months

Abstract

This IDC study presents and analyses the attitudes of enterprises towards emerging technologies and services in Australia. IDC highlights communications technology trends and provides insights into the telecom requirements, demand-side attitudes, as well as user expectations towards various broadband and IP technologies and services.

"The survey results demonstrate that enterprises are continuing to leverage the next-generation communication technology to facilitate greater efficiencies and reduce the overall operational costs. This was a trend that started prior to the global financial crisis (GFC) and will continue post-GFC. This is an investment most enterprises simply need to make to stay competitive," says David Cannon, program manager, Telecommunications, IDC Australia.

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