Making the Customer Happy: The Effect of Support Services on Device Satisfaction : Market Research Report

Making the Customer Happy: The Effect of Support Services on Device Satisfaction

Published by: IDC

Published: Jul. 29, 2009 - 6 Pages

Table of Contents
IDC Opinion
In This Insight
Situation Overview
Forms of Device Support
Correlation Effects
Future Outlook
Learn More
Related Research
Figure: Device Support Status
Figure: Device Support Type
Figure: Consumer Satisfaction and Device Support Types

Abstract

This IDC Insight presents the connection between support service contracts, extended warranties, and device satisfaction among consumers.

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