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Asia/Pacific (Excluding Japan) Business Process Outsourcing 2009-2013 Forecast and AnalysisPublished by: IDC Published: Jul. 21, 2009 - 36 Pages Table of ContentsTable of Contents IDC Opinion In This Study MethodologySituation Overview Business Process Outsourcing Market TrendsGlobal DeliveryVendor TrendsDiscussion on Business Process Outsourcing Contracts in 2008Caretel Infotech Ltd.IBM Global ServicesTata Consultancy ServicesTeleTech Holdings Inc.Wipro LimitedFuture Outlook Forecast and AssumptionsAsia/Pacific (Excluding Japan) Business Process Outsourcing Market Sizing and ForecastBusiness Process Outsourcing Market Sizing and Forecast Insights by CountryAustraliaIndiaKoreaMalaysiaNew ZealandPeople's Republic of ChinaSingaporeKey AssumptionsMarket ContextEssential Guidance Market TrendsLearn More Related ResearchSynopsisTable: Caretel Infotech Ltd. Contract with Reliance Anil Dhirubhai Ambani Group Table: IBM Global Services Contract with Bharati Airtel Limited Table: Tata Consultancy Services Contract with Singapore Airlines Cargo Table: TeleTech Holdings Inc. Contract with Telstra Corporation Ltd. Table: Wipro Limited Contract with Origin Energy Limited Table: Asia/Pacific (Excluding Japan) Market Sizing and Forecast for Business Process Outsourcing (US$M) Table: Asia/Pacific (Excluding Japan) Business Process Outsourcing Revenue, 2007–2013 ($M) Table: Australia Business Process Outsourcing, 2007–2013 (US$M) Table: India Business Process Outsourcing, 2007–2013 (US$M) Table: Korea Business Process Outsourcing, 2007–2013(US$M) Table: Malaysia Business Process Outsourcing, 2007–2013 (US$M) Table: New Zealand Business Process Outsourcing, 2007–2013 (US$M) Table: People's Republic of China Business Process Outsourcing, 2007–2013 (US$M) Table: Singapore Business Process Outsourcing, 2007–2013 (US$M) Table: Key Forecast Assumptions for the Asia/Pacific (Excluding Japan) Business Process Outsourcing Market, 2009–2013 Table: Asia/Pacific (Excluding Japan) Business Process Outsourcing Revenue, 2009–2013: Comparison of April 2009 and April 2008 Forecasts (US$M) Figure: Asia/Pacific (Excluding Japan) Business Process Outsourcing Contract Analysis, 2008 Figure: Asia/Pacific (Excluding Japan) Business Process Outsourcing Revenue, 2009–2013: Comparison of April 2008 and April 2009 Forecasts AbstractThis IDC study provides the Asia/Pacific (excluding Japan) or APEJ market forecasts and analysis for six horizontal business process outsourcing (BPO) markets. In addition, it also provides an in-depth analysis of seven countries that account for 86% of the total BPO APEJ market. This study analyses trends observed in specific countries and in the market as a whole. It also discusses some of the key BPO deals signed in 2008 for the region. "There is a need for vendors to realign their strategies and offerings to meet the changing needs of organizations today. Vendors that invest in building future capabilities, offer new technology solutions, and new business models will continue to see growth, while those offering only cost arbitrage advantages are likely to be consolidated or acquired by the larger players in the market. With the market demanding more for less, vendor margins will be squeezed — unless there is a compelling value added that they can bring to the table," said Suchitra Narayan, research manager, Services Research, IDC Asia/Pacific. Get Full Details About This Report >> |
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