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Worldwide Customer Service Applications 2008 Vendor Shares: Staying in Touch for High ReturnsPublished by: IDC Published: Jul. 13, 2009 - 14 Pages Table of ContentsTable of Contents IDC Opinion In This Study MethodologyCustomer Service Applications Market DefinitionSituation Overview The Customer Service Applications Market in 2008Historical Market Values and Exchange RatesPerformance of Leading Vendors in 2008Performance by Geographic Region in 2008Performance by Operating Environment in 2008Future Outlook Customer Intimacy in a Down EconomyUsing Social MediaAnalytics Are More Important Than EverEssential Guidance Learn More Related ResearchMethodologySynopsisTable: Worldwide Customer Service Applications Revenue by Vendor, 2006–2008 ($M) Table: Exchange Rates, 2003–2008 (%) Table: Worldwide Customer Service Applications Revenue by Region, 2006–2008 ($M) Figure: Worldwide Customer Service Applications Revenue Share by Region, 2008 Figure: Worldwide Customer Service Applications Revenue Share by Operating Environment, 2008 AbstractThis IDC study provides market sizing for the customer service applications software market in 2008, revenue shares, the future market outlook, and guidance to CRM software vendors. "Customer service automation will play an important role in the down economy. The lower-cost outreach and ability to maintain customer contact are two key reasons that organizations should focus on refining and investing in their customer service strategy." — Mary Wardley, program vice president, CRM Applications Research Get Full Details About This Report >> |
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