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End-to-End Order Management Automates the Service Provider’s Value Chain

Published by: Yankee Group

Published: Jul. 1, 2009 - 9 Pages


Table of Contents


I. Inefficiency in the OM Process Directly Impacts Service Providers’ Bottom Line

II. The Building Blocks of OM Solutions

III. Vendor Analysis

IV. Conclusions and Recommendations

V. Further Reading

Abstract

End-to-end order management (OM) bridges the gap between OSS and BSS. Service providers need to invest in streamlining their entire OM process to increase profitability and enhance customer experience.

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