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2009 The Black Book of Outsourcing: State of the Outsourcing Industry ReportPublished by: Black Book of Outsourcing Published: Jul. 1, 2009 - 49 Pages Table of Contents
AbstractAn annual research staple of sourcing buyers globally, The Black Book of Outsourcing survey of service users aims to identify the 50 best-managed global outsourcing vendors through polling client experience and assessing industry developments.Introduction The Satyam scandal rocked the global business community and endangered the Indian outsourcing industry with precipitous losses. But as panic subsides and dust settles, the forces driving outsourcing are as strong as ever. Buyer organizations that have struggled to “keep the lights on” are currently planning on a recovery that includes extensive expansions into both offshore and onshore outsourcing by year’s end. The annual State of Outsourcing Industry Report contains Black Book's Top 50 Best Managed Global Outsourcing Vendors, the unbiased, client experience rankings from 24,000 validated survey participants. Measuring client experience and assessing industry developments, The State of the Outsourcing Industry Report annually aims to address what’s important to the savvy and the novice industry users alike. The poll marks its seventh consecutive year of collecting data on the industry. Key Findings
Survey respondents are queried about specific targets of high priority interest in order to answer, among others, the following questions:
Survey respondents were validated via external audit with double ID entry requirements and/or by email verifications and telephone follow-up to ensure corporate client responses and appropriateness of response source. Our data Independent and unbiased from vendor and advisor influence, over 800,000 global outsourcing users are invited to participate in Black Book surveys. In 2009, Advisors were not alerted or contacted directly in a direct effort to validate past experience scores of the opening or close of the Black Book consulting firm evaluation process. In past survey years, consultants and advisors were encouraged to contact their clients to participate. The 2009 data set produced current and objective customer service data for buyers, analysts, investors, consultants, competitive suppliers and the media, as well as validated the opinions of actual users without interference of influence from those firms being studied. Get Full Details About This Report >> |
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