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Japan Business Outsourcing 2008-2012 Forecast Update and 2007 Review: First Half 2008Published by: IDC Published: Jul. 6, 2009 - 55 Pages Table of ContentsTable of Contents IDC Opinion In This Study MethodologyService Market DefinitionWhat Are Services?Service Market SizeFoundation MarketBusiness Service Market DefinitionsBusiness Outsourcing Market DefinitionsBusiness Process OutsourcingProcessing ServiceDifference between IDC's Definitions of Business Process Outsourcing and Processing ServiceClassification Based on Business FunctionsClassification of Horizontal and Vertical Business FunctionsExecutive SummarySituation Overview Economic OutlineSituation of Companies in JapanEmployment Situation Based on Employment TypeManpower ConditionsCorporate Service TrendsUser Survey ResultsBusiness IssuesBPO ImplementationExpectations on BPOJapan Business Outsourcing Market SituationFuture Outlook Forecast and AssumptionsJapan Business Outsourcing Market ForecastMarket Trends by SegmentHuman Resources Business OutsourcingCustomer Care Business OutsourcingFinance and Accounting Business OutsourcingProcurement Business OutsourcingMarket ContextEssential Guidance Learn More Related Research"Key Horizontal Business Functions" Business OutsourcingHuman Resource Business OutsourcingCustomer Care Business OutsourcingFinance and Accounting Business OutsourcingProcurement Business OutsourcingSynopsisTable: IDC's Service Foundation Market Map Table: Changes in Main Economic Indicators, 20021H08 Table: Japan Changes in Number of Employees by Style, 20021H08 Table: Japan Business Service Revenue Trends, FY04-FY08 Table: Japan Corporate Service Price Index, 2003 - August 2008 Table: Key Forecast Assumptions for the Japan Business Outsourcing Market, 20082012 Table: Japan Business Outsourcing Market Forecast by Segment, 20072012 Table: Japan Business Outsourcing Market: Comparison of November 2008 and April 2008 Forecast, 20052012 Figure: IDC's Business Service Market Definitions Figure: IDC Business Outsourcing Market Concept Map Figure: Semiannual Changes in Business Revenue, Human Resources Costs, Sales and General Administration Expenses, and Ordinary Profit, 1H021H08 Figure: Japan Employment Situation by Employment Style, August 2003August 2008 Figure: Japan Employment Situation by Employment Type, August 2003August 2008 Figure: Business Issues Faced by Japan CIOs, 2007 and 2008 Figure: BPO Service Implementation by Industry Figure: Finance and Accounting BPO Service Implementation by Company Size Figure: Human Resources BPO Service Implementation by Company Size Figure: Customer Care BPO Service Implementation by Company Size Figure: Procurement BPO Service Implementation by Company Size Figure: Effects Expected From BPO Service, 2007 and 2008 Figure: Effects Expected From BPO Service by Company Size Figure: Japan Business Outsourcing Market Forecast, 20072012 Figure: Japan Business Outsourcing Market Growth Forecast by Segment, 20072012 Figure: Japan Human Resources Business Outsourcing Market Forecast, 20072012 Figure: Japan Customer Care Business Outsourcing Market Forecast, 20072012 Figure: Japan Finance and Accounting Business Outsourcing Market Forecast, 20072012 Figure: Japan Procurement Business Outsourcing Market Forecast, 20072012 Figure: Japan Business Outsourcing Market: Comparison of November 2008 and April 2008 Year-Over-Year Growth Rate Forecast, 20052012 AbstractThis IDC study (which is a translation of the Japanese report IDC #J8450108) explores situations and trends in the Japan key horizontal business outsourcing market by submarket (HR, customer care, finance and accounting [F&A], and procurement). It analyzes the market situation in 2007, provides forecasts up to 2012, and includes IDC's recommendations to service vendors. Against the background of a shortage of labor and expectations of further cost reductions among companies as the Japan economy enters a deeper recession, the Japan business outsourcing market will continue to grow. However, the pressure on prices of standard/labor-intensive business services will increase because of the economic downturn. "It is necessary for service vendors to move beyond enhancing business efficiency for the sole purpose of cost cutting, and provide high-value services that can contribute to business reforms and HR strategies. They should attract manpower by developing career paths, providing highly specialized services, and realizing the delivery of comprehensive services through collaborations", says Akiko Takei, market analyst, IT Services, IDC Japan. Get Full Details About This Report >> |
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