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Card Activation

Published by: Auriemma Consulting Group

Published: Mar. 30, 2009 - 13 Pages


Table of Contents


1. A Note to Readers

1a. Methodology

1b. Introduction

2. Highlights from Study

2a. Executive Summary

2b. Incidence of Card Activation

2c. Most Recent Card Activation

2d. Most Recent Card Acquisition and Usage

2e. Card Usage Delays and Incentives

2f. Pre-Activation Appropriateness

2g. Pre-Activation Security Concerns

2h. Cancellation of Existing Account

3. Conclusion

4. Research Management

Abstract

In this issue, we re-examine how consumers go about the process of activating and using new general-purpose credit cards, including what consumers look for when acquiring a card, if they are replacing an existing card, how long it takes them to activate a card and what method they use to activate it. In this survey, respondents were told that the terms “activate” or “activated” referred to the authorization of a credit card for purchases, balance transfers, or cash advances.

Data included in this report were gathered using a web survey administered to 400 credit card users in the U.S. during February 2009. This topic was last addressed in the October 2007 issue of Cardbeat; in this issue, we will compare how consumers’ attitudes and behaviors have changed since the publication of that report.

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