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Bupa: A Case Study on Offshore Multi-Vendor Application Management ServicesPublished by: IDC Published: Jun. 22, 2009 - 12 Pages Table of ContentsTable of Contents IDC Opinion In This Buyer Case Study Situation Overview Organization OverviewBupa defined three key priorities for differentiation under the company's brand:Consequently, the group's ambition is to drive a change in the IT landscape, requiring:Challenges and SolutionThe Offshore Story of BupaAfter a review of its strategy from 2005 onward, four clear action areas were identified to support the future strategy:Scoring Criteria for Selecting the Offshore Application Management VendorsBupa had the following key requirements for the selection of its panel of three core application vendors:The Setup and the Governance of the Multivendor Offshore ModelCreating Strategic PartnershipsSetting Goals and Putting the Right Measurements in PlaceDefining a Review and Communication ProcessResultsApplication HandoverOffshore Service DeliveryFinancial BenefitsQuality ImprovementsNext StepsEssential Guidance Learn More Related Research AbstractThis IDC Buyer Case Study examines the experience of Bupa, a global healthcare organization, in multivendor offshore application management. It examines the criteria used to select key vendors (Datamatics, Patni, and I-Gate), looks at the progress of the project to date, and makes recommendations for enterprises and vendors embarking on similar projects. The key personalities interviewed from Bupa in the course of creating this case study were David Guest, chief applications officer, and Ashish Deshmukh, offshore engagement manager. Get Full Details About This Report >> |
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