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Predicting Alternative Payments Vendor Success: Balancing Needs Among Banks, Merchants, and Consumers

Published by: Javelin Strategy & Research

Published: Jun. 1, 2009 - 49 Pages


Table of Contents


Overview

Primary Questions

Findings and Analysis

Methodology

Introduction: Why is There a Need for Financial Institution Attention to “Alternative” Methods of Payment?

Consumers Embrace “Alternatives” That Help Them Spend Within Their Means

What Creates Value and Will Drive Consumers to Use New Methods of Payment?

What Creates Value for Financial Institutions?

What Creates Value for Merchants?

The Vendors: Overview and Assessment

Conclusions: Utility and Familiarity Bring Strength of Solution

Acculynk Brings PIN-Debit Online

eBillme Leverages the Familiar Online Bill Payment Process

Home ATM: The CNP Transaction Becomes Card Present

Mazooma: Push From the DDA For a Lower Cost Transaction

Moneta: Seeking Balance as the Fast Track to Network Growth

NACHA SVP: Long Term Efforts to Find Balance Among Constituents

Noca

SeerGate: Creating Alternative Solutions, not Just Applications

Verient: Balance and Strength Through Multiple Products

Related Research

Companies Mentioned

Table of Figures

Figure 1: Consumer Usage of Payment Methods Last 30 days for 2007 and 2008

Figure 2: Alternative Versus Traditional Payments Percentages 2007-2013

Figure 3: Alternative Payment Vendor Ratings

Figure 4: Aggregated Triangle of Value

Figure 5: Acculynk Screenshot

Figure 6: Acculynk Triangle of Value

Figure 7: eBillme Screenshot

Figure 8: eBillme Triangle of Value

Figure 9: HomeATM Device

Figure 10: HomeATM Triangle of Value

Figure 11: Mazooma Screenshot

Figure 12: Mazooma Triangle of Value

Figure 13: Moneta Screenshot

Figure 14: Moneta Triangle of Value

Figure 15: NACHA SVP Screenshot

Figure 16: NACHA SVP Triangle of Value

Figure 17: Noca Screenshot

Figure 18: Noca Triangle of Value

Figure 19: SeerGate Screenshot

Figure 20: SeerGate Triangle of Value

Figure 21: Verient Screenshot

Figure 22: Verient Triangle of Value

Abstract

Financial institutions are faced with increasing competition from non-FI payment brands seeking to usurp transaction volume and consumer mindshare, particularly in the online channel. Combined with the consumer shift away from credit cards to various forms of pay-now methods, financial institutions must seek to embrace “alternatives” to maintain the primary position as arbiter of consumer payments. This report reviews nine vendors: Acculynk, eBillme, HomeATM, Mazooma, Moneta, NACHA SVP, Noca, SeerGate, and Verient, and rates their value for consumers, merchants and financial institutions.

Primary Questions
  • Why should financial institutions invest in online alternative methods of payment?
  • What drives value in an alternative method of payment for various constituents: consumers, merchants, and financial institutions?
  • What are the emerging alternative methods of payment that best meet the needs of each constituent and why?


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