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China CRM (exCC) Market 2009-2013 Forecast and Analysis: Developing Status and Road MapPublished by: IDC Published: May. 20, 2009 - 20 Pages Table of ContentsTable of Contents IDC Opinion In This Study MethodologySituation Overview Market Overview and Situation in 2008Competitive Landscape OverviewThe Features of China CRM (exCC) MarketVendors' SideEnd-User's SideFuture Outlook Forecast and AssumptionsMarket ContextSolution Demand Trend in the Next 1–2 YearsIncreased Demands for Industrial and Individual FeaturesRefined SalesHigh-Level Decision SupportIndustry OpportunitiesTelecomRetailIndustrial Competition LandscapeIncreased Competition in the SME Market Resulting from CRM (exCC) On DemandEconomic Environment Promotes Reshuffle in the CRM (exCC) MarketEssential Guidance CRM (exCC) Developing Road Map and Values to EnterprisesLearn More Related ResearchDefinitionsSolution DefinitionsSynopsisTable: Key Forecast Assumptions for the China CRM (exCC) Market, 2009–2012 Table: China CRM (exCC) Applications Software Market Size, 2007–2013: Comparison of 2008 and 2009 Forecasts (RMB M) Figure: CRM (exCC) Market Size in 2008 and Growth Rate Figure: CRM (exCC) Market Break Down by Industry with Growth Rate in 2008 Figure: China CRM (exCC) Solution Vendors' Landscape Figure: CRM (exCC) Market Size and Forecast, 2008–2013 Figure: China CRM (exCC) Market Developing Road Map AbstractThis IDC study provides an overview of the current status of the China CRM (exCC) application market and a forecast for the next five years. It also includes the competitive landscape and market opportunities analyses. Definitely, the CRM (exCC) applications market is a huge potential market in China, despite the adverse impact by the global economic crisis. However, from IDC's point of view, it will still be full of opportunities in the near future. Describing the developing road map of China CRM (exCC) market, Emily Bian, senior software analyst, IDC China, says, "It will experience four major developing stages in the near future: information collection, process management, refined sales, and strategy decision support. In the China market, most of CRM (exCC) system users are at stages 1 and 2. Some of the pioneer enterprises try to deepen the application of CRM (exCC) system to achieve refined sales. Considering the overall IT establishment level of the China market, we still need some time to achieve the CRM (exCC) application at stage 4." Get Full Details About This Report >> |
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