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Japan Hardware Maintenance Market: Value-Added Service Competition and Commoditization Risks

Published by: IDC

Published: May. 25, 2009 - 10 Pages


Table of Contents


Table of Contents
IDC Opinion
In This Insight
Situation Overview
Japan Hardware Support Service Market
User Companies' Current Status
Major Vendor Initiatives
Arranging Services into Menus
Providing Remote Services
Providing Multi-Vendor Support Services
Future Outlook
Table: Japan Companies' Top 5 IT Challenge Comparison, June 2007 and April 2008
Figure: Japan Companies' IT Budgets, FY09

Abstract

This IDC Insight covers the hardware support services provided by IT service vendors in Japan and attempts to provide an analysis of its three segments — arranging support service menus, providing remote and multi-vendor support services, and examining issues the hardware support service businesses are facing.



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