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Worldwide and U.S. Business Process Outsourcing Services 2009-2013 ForecastPublished by: IDC Published: May. 19, 2009 - 29 Pages Table of ContentsTable of Contents IDC Opinion In This Study MethodologySituation Overview Worldwide BPO TrendsFuture Outlook Forecast and AssumptionsWorldwide BPO Services Forecast by RegionRegionsThe AmericasEurope, the Middle East, and AfricaAsia/PacificWorldwide and U.S. BPO Services Forecast by Business FunctionAssumptionsMarket ContextEssential Guidance Learn More Related ResearchMethodologyHistorical Market Values and Exchange RatesSynopsisTable: Worldwide BPO Services Spending by Region, 2005–2013 ($M) Table: Worldwide BPO Services Spending by Business Function, 2005–2013 ($M) Table: U.S. BPO Services Spending by Business Function, 2005–2013 ($M) Table: Key Forecast Assumptions for the Worldwide and U.S. Business Process Outsourcing Services Markets, 2009–2013 Table: Worldwide BPO Services Spending, 2005–2013: Comparison of December 2008 and May 2009 Forecasts ($B) Table: U.S. BPO Services Spending, 2005–2013: Comparison of December 2008 and May 2009 Forecasts ($B) Table: Exchange Rates, 2003–2008 (%) Figure: Worldwide BPO Services Spending and Growth, 2005–2013 Figure: U.S. BPO Services Spending and Growth, 2005–2013 Figure: Worldwide BPO Services Spending, 2005–2013: Comparison of December 2008 and May 2009 Forecasts Figure: U.S. BPO Services Spending, 2005–2013: Comparison of December 2008 and May 2009 Forecasts AbstractThis IDC study is a worldwide BPO services forecast by the four key horizontals. The study examines the impact of the global economy on the market for outsourced BPO services that include customer care, finance and accounting, human resources, and procurement. "Even as the BPO services market continues to grow, vendors are scrambling to implement multiple strategies to increase their revenue and curtail the erosion of their bottom line. This is the result of the current business environment that is forcing the customers to relentlessly put pressure on their BPO services supplier to reduce their operating costs. It will be interesting to see how the BPO services ecosystem evolves and reinvents itself in these turbulent times," says Mukesh Dialani, senior analyst, Worldwide BPO Services — Market Opportunities by Key Horizontal Business Process. Get Full Details About This Report >> |
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