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A Customer-Focused Service Assurance Strategy Is the Need of the HourPublished by: Yankee Group Published: May. 1, 2009 - 4 Pages Table of Contents
the content posted, there is no table of contents available for this report. AbstractTo catalyze service adoption and increase customer loyalty, CSPs need to evolve from an operational service management strategy to a more customer-focused service management model. This is the only way that carriers can differentiate themselves from competition and reduce customer churn.Get Full Details About This Report >> |
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