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Transformational Technology and Organizational Change: Insurance Carriers' Chicken-or-Egg QuestionPublished by: TowerGroup Published: May. 25, 2009 - 11 Pages Table of Contents
AbstractTo succeed in their business, insurance carriers must adopt five leading technologies: electronic signature, business process outsourcing, predictive analytics, business process management, and knowledge management.Transformational technology allows carriers to address cost, customers' experience, and new workers' expectations and to stabilize bottom-line financial results in a sustainable way, which they previously could not do. Despite the transforming capabilities of the five leading technologies, carriers must not underestimate the organizational changes they need to make to achieve successful results. Executive commitment and alignment of business with IT are not new concepts, but many insurance carriers still struggle significantly with these key success factors. A strong corporate vision that includes developing staff members' skills is fundamental to technology development, but carriers overlook or delay taking such steps until an initiative is under way. Get Full Details About This Report >> |
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