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Oracle BPO: strategy analysis

Published by: Ovum Plc

Published: Apr. 20, 2009 - 13 Pages


Table of Contents


Executive summary
In a nutshell
Ovum view
Software and BPO convergence
Summary
Existing Oracle clients are the main target
Full convergence still a long way off
Convergence shifts the value-add
Recommendations for players
BPO clients and providers should evaluate Oracle BPO
BPO vendors should become software resellers now…
….but process experts in the long term
Oracle needs to take a leading role
Company profile
Background
Product portfolio
Software strategy
Company strategy
Why enter the BPO market?
Oracle BPO positioning
Pricing and commission
Standard subscription models
Bespoke subscription model
An equal commission structure
Target markets
Partners
Clients
SWOT analysis
Strengths
Weaknesses
Opportunities
Threats
Strategy analysis
Benefits of Oracle BPO
Size and product reach
Flexibility and scalability
An unobtrusive approach to BPO deal-making
A trusted advisor
Win win win?
Challenges facing Oracle BPO
BPO value-add
Engaging with partners effectively
Potential association with deal failures
Potential conflict with on-demand
List of Tables
Table 1: Oracle’s BPO subscription pricing models by process line

Abstract

This report analyses Oracle's BPO strategy and its role in the early stages of software-BPO convergence. This is the first of a series of reports focusing on the issue of BPO convergence, as part of Ovum's 'sustainable BPO' theme in 2009.

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