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Platform in Play: BPO Powered by Oracle

Published by: IDC

Published: Apr. 8, 2009 - 7 Pages


Table of Contents


Table of Contents

IDC Opinion

In This Insight

Situation Overview

Figure: Preferred Technology Relationship in BPO Engagement by Company Size

BPO Powered by Oracle

Figure: Preferred Approach to Analytics by Company Size

future Outlook

Abstract

This IDC Insight looks at the current platform environment and Oracle's current approach to BPO and how it services its vendor and end clients. As BPO provision continues to evolve, the role of the software provider needs to evolve as well as service providers look to strike the balance of support for clients' preferences with their own need to achieve profitability through technology innovation.



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