Forecast For Management: Application of IT, 2008 and 2009 : Market Research Report

Forecast For Management: Application of IT, 2008 and 2009

Published by: IDC

Published: Apr. 1, 2009 - 67 Pages

Table of Contents

IDC Opinion

In This Study

Methodology

Scope

Significance of Results

Comparison with Previous Report

Structure and Content

Research Demographics

Geographical Segmentation

Figure: Responses by Geographical Segmentation

Industry Segmentation

Table: Industry Sector Groupings with Respondent Shares to the 2008 Survey

Figure: Responses by Industry Sector

Figure: Responses by Company Size (Number of Staff)

Figure: Responses by Annual Turnover

Australia Economic Indicators

Figure: Global Economic Position, 2008: Percentage Change from the Previous Year

Australia ICT Spending

Situation Overview

Forecast for Management CIO Themes in 2008

Figure: Forecast for Management CIO Themes in 2008

Applications of IT

Table: Technologies Showing Highest Growth for 2008 and 2009 (%)

Table: Applications and Disciplines Showing Highest Projected Change in Use, 2008-2010

Workflow Management Systems

Figure: Workflow Systems Installation by Sector

Enterprise Resource Planning

Figure: Enterprise Resource Planning Installation by Organisation Size

Figure: Enterprise Resource Planning Installation by Country

Supply Chain Management

Figure: Supply Chain Management Systems Installation by Organisation Size

Online Training/eLearning

Figure: Online Training Systems Installation by Country

Document Management

Figure: Document Management Systems Installation by Country

Figure: Document Management Software Installation by Sector

Customer Relationship Management

Figure: Customer Relationship Management Installation by Country

Figure: Customer Relationship Management Installation by Sector

Information and the Digital Economy

Web 2.0 Technology Adoption

Table: Web 2.0 Technology Adoption (%)

Figure: Use of Selected Web 2.0 Technologies by Small Business (1-99)

Figure: Use of Selected Web 2.0 Technologies by Medium-Sized Business (100-499)

Figure: Use of Selected Web 2.0 Technologies by Large Business (500+)

Figure: Use of Selected Web 2.0 Technologies by Production

Figure: Use of Selected Web 2.0 Technologies by Public Sector

The Quest for Information

Figure: Estimated Number of Hours Spent Searching for Information as Part of Your Job

Figure: Estimated Number of Hours Spent Successfully and Unsuccessfully Finding Information as Part of Your Job

Use of Search Engines

Figure: Estimated Numbers of Queries on Web Site by Country and Company Size

Figure: Estimated Numbers of Queries on Web Site by Sector

Future Outlook

Essential Guidance

Learn More

Related Research

Appendix A: 2008-2009 Forecast for Management Survey Form Summary of Results

Table: Principal Operating Organisation by Vertical

Table: Location of Organisation Headquarters by State or Country

Table: Approximate Annual Revenue in the Last Reported 12-Month Period

Table: Approximate Number of People Employed in the Last Reported 12-Month Period

Table: Job Title of Surveyed

Table: Executives' View of the Impact of IT

Table: Organisations Outlook in Six Months

Table: Frequency of PC Upgrades

Table: Current and Future Usage of Technologies (%)

Table: Current and Future Usage of Management Disciplines and Applications (%)

Table: Web 2.0 Technologies Adoption (%)

Table: Inquiries from Web Sites

Table: Time Spent Searching for Information

Table: Time Spent Unsuccessfully Locating Information

Table: Threats to Organisational IT Security

Table: Intranet Use by Business Unit

Table: Frequency of IT Strategic Plan Updates

Table: Composition of IT Steering Committee

Table: IT Operations and Performance Indicators

Table: IT Operations ROI Accountability

Table: IT Percentage of Revenue

Table: IT Percentage of OPEX

Table: IT Percentage Outside of Budget

Table: Expected Year-on-Year IT Expenditure Change for the Next 12-Month Period

Table: Organisation IT Expenditure Allocations by 12-Month Operating Period

Table: IT Projected Positive ROI Time Frames

Table: Level of Financial Authority for Purchase of Hardware/Software or Professional Services

Table: Percentage of Total IT Purchases Acquired by Various Distribution Channels

Table: IT Investment Financing

Table: IT Equipment Included in Leases

Table: Software as a Service Purchasing Decisions

Table: Employee Head Count by Function, December 2007-December 2009 (%)

Table: Employee Headcount by Function

Table: IT Sourcing Strategies Changes

Table: Sourcing Strategy Preferences

Table: Reasons for Selective Sourcing

Table: Level of Outsourcing by IT/IS Activity Type (%)

Table: Business Process Outsourcing (%)

Table: Offshoring Plans for Next 12 Months

Table: IT Staffing Turnover

Table: Sources of New Recruits for IS Department

Table: Senior IT/IS Manager Reporting Line

Table: Gender of IT/IS Manager

Table: IT/IS Manager Responsibilities and Levels (%)

Table: Major Challenges to the IT/IS Department in Next 12-18 Months

Table: Business or Organisational Issue Priority in Next 12 Months

Table: IT Investment Priority in Next 12 Months

Synopsis

Abstract

This IDC study analyses the current and future use of major application packages and supporting technologies; workflow management systems, enterprise resource planning, document management, supply chain management, and customer relationship management (CRM) are among the disciplines discussed. This study also examines the ever-expanding digital universe and the newer technologies organisations are developing to manage and exploit this information growth.

"IDC's 2008-2009 Forecast for Management Survey found that information is power in the corporate world. There are many factors that contribute to the performance of organisations. However, if you had to highlight a key factor today, it would have to be the ability to manage the explosive growth of internal and external information. As a successful CIO, you need to empower the right people with the right information at the right time at the right cost. CIOs are looking to IT applications such as document management systems and CRM systems to do this," says Melissa Martin, senior market analyst, Vertical Markets, IDC Australia.

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