The rise of offshore BPO : Market Research Report

The rise of offshore BPO

Published by: Ovum Plc

Published: Mar. 24, 2009 - 19 Pages

EXECUTIVE SUMMARY: In a nutshell; Globally sourced BPO outlook and recommendations; An India-centric industry and an Anglo-centric market; Indian BPO expertise drives the agenda; The economic downturn will accelerate adoption; ‘Offshoring’ goes ‘global sourcing’ in the next decade; Moving up the value chain; M&A activity will increase; A ‘land-grab’ for an immature market; The evolution of the offshore BPO market; Reaching a turning point; The Indian offshore revolution; IT as an enabler; Captives enter the market; High-end BPO: from voice to knowledge; Voice services fallout; High-end BPO; Global sourcing hits the mainstream; India remains the lynchpin; The global economic downturn is accelerating global sourcing; Maturity phase; Market trends in globally sourced BPO
Overview: Regional trends in offshoring; Anglo-centric market; The UK punching above its weight; A globalising client base; Continental Europe: the next wave?; Offshore BPO competitive landscape; Two separate convergent trends; Not there yet…; The big deal players and trends; Leading Indian BPO vendors; ‘Pure play’; Vendor positioning; Genpact; WNS; Aditya Birla Minacs; Firstsource; EXL Service
List of Tables: Table 1: Top-ten globally delivered BPO contracts by TCV; Table 2: Top-five Indian pure play BPO companies
List of Figures: Figure 1: A globally sourced BPO market scenario; Figure 2: TCV of globally sourced BPO contracts by signing region; Figure 3: Volume of globally sourced BPO contracts by signing region; Figure 4: BPO competitive landscape

Abstract

Introduction

This report tracks the rise of the offshore BPO phenomenon, analysing the make-up of the current outsourced market and competitive landscape of vendors in the context of a globalising services market faced with global recessionary pressures.

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companies and markets.Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Our strategic issues agenda addresses the major disruptions that are affecting both the software and IT services suppliers, and their customers that they serve

Highlights

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Reasons to Purchase

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2/15/2012 - 31

The rise of offshore BPO

Table of Contents

Abstract