Providing market research reports, industry analysis, company profiles and country reports for strategic planning, competitive intelligence, marketing and business research.
Search for Market Research Reports:    

Global BPO market update: facing the global downturn

Published by: Ovum Plc

Published: Apr. 2, 2009 - 12 Pages


Table of Contents


EXECUTIVE SUMMARY
In a Nutshell
Ovum view
Uncertain reaction to downturn
Scope of research
BPO contract trends
BPO: a complex market
The growing pains of the BPO market
BPO market evolution
Early challenges constrain growth
Economic downturn creates a further pause
Future outlook: short-term uncertainty, and more diversity in the longer term
Timing is everything
A more globally diverse client base
Growth driven by industry verticals
Short-term uncertainty in public and financial sectors
New growth industries: healthcare, services, utilities
BPO service line mix
List of Figures
Figure 1: Total and average annualised contract value of new BPO deals globally, 2004 - 1Q09
Figure 2: TCV of BPO contracts by client region
Figure 3: Number of BPO contracts by client region
Figure 4: ACV of BPO contracts by industry vertical, 2004 - 1Q09
Figure 5: Service lines addressed in BPO contracts

Abstract

Introduction

Here we analyse contracting trends in the 'white-collar' global business process outsourcing market, with recommendations on the future direction of the market in 2009 and beyond as the global economy enters a recessionary phase.

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companies and markets.Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Our strategic issues agenda addresses the major disruptions that are affecting both the software and IT services suppliers, and their customers that they serve

Highlights

Ensuring that technology investments drive competitive advantage, and that technology spend is not all absorbed by routine and non-differentiating technology, is more important than ever. Developing repeatable assets, new approaches to service innovation and moving into adjacent segments are all being tried - as are many other approaches. What is clear is that selecting the right markets to focus on is more important than ever.

Reasons to Purchase

Ovum research will help you understand how new trends will affect the overall structure of the market. Our research reports assess the major players are in a market category. We reveal how suppliers should improve their products and services positioning. For more information about how this specific research report can help your business please contact us.

Get Full Details About This Report >>
US: 800.298.5699
Int'l: +1.240.747.3093
Buy this Report
Price and Delivery Options
Search Inside Report


 

About MarketResearch.com
MarketResearch.com is an online aggregator selling over 300,000 market research reports, company profiles and country profiles from over 700 research firms. Our reports will provide you with the critical business and competitive intelligence you need for strategic planning and marketing research. Coverage includes the US, UK, Europe, Asia and global markets.

 

© MarketResearch.com 2012
2/15/2012 - 31