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Fortis Healthcare Limited-IT Sales Opportunities-2009

Published by: Infiniti Research Limited

Published: Apr. 8, 2009 - 29 Pages


Table of Contents


1. Company Overview
1.1 Business Overview
1.2 Key Figures
1.3 Corporate Headquarters
2. IT Spending & Deployments
3. IT Sales Opportunities
3.1 IT Sales Opportunities - Software
3.2 IT Sales Opportunities - Hardware
3.3 IT Sales Opportunities - Services
4. Sales Drivers
4.1 Customer Feedback & Incidence Reporting
4.2 Cutting Costs & Gaining Efficiency
4.3 Electronic Health Records
4.4 Expansion in Service Offerings
4.5 Facilities Expansion & Modernization
4.6 Integrating & Improving Patient Care Delivery
4.7 Mergers & Acquisitions
4.8 Opening New Facility
4.9 Partnerships & Alliances
4.10 Remote Healthcare & Tele-medicine
4.11 Training & Skills Development
5. Conclusion
Appendix A: Key IT Decision Makers
India
Appendix B: Definitions
B.1 Software
B.2 Hardware
B.3 Services
Appendix C: Methodology
C.1 Evaluating Criticality Score
C.2 Evaluating Demand Score
List of Exhibits
Exhibit 2.1: IT Deployment Details
Exhibit 3.1: Software Sales Opportunities Map
Exhibit 3.2: Opportunities and Related Sales Drivers for Software
Exhibit 3.3: Hardware Sales Opportunities Map
Exhibit 3.4: Opportunities and Related Sales Drivers for Hardware
Exhibit 3.5: IT Services Sales Opportunities Map
Exhibit 3.6: Opportunities and Related Sales Drivers for IT Services
Exhibit C.1: Calculations for Estimating Criticality Score
Exhibit C.2: Criticality Scores for Various Software Applications
Exhibit C.3: Criticality Scores for Various IT Hardware
Exhibit C.4: Criticality Scores for Various IT Services
Exhibit C.5: Calculations for Estimating Demand Score

Abstract

"Fortis Healthcare Limited is a healthcare subsidiary of Ranbaxy India Private limited. The company operates and manages a chain of multi-speciality hospitals. In its Mohali facility, the company has three sub-facilities as, a super speciality cardiac centre providing treatments to all forms of cardiac diseases, a general multi-speciality hospital, and a step-down care centre for out-station patients named Fortis Inn Rehabilitation Centre. In its Amritsar facility, along with the general healthcare facilities, the company has an endoscopic site, a labour room, a nursery, and a round-the-clock emergency room.

Industry trends & drivers have a direct or indirect effect on the IT spending of all companies operating within the industry. For example - increase in sourcing from low-cost countries might influence the companies to relook at their supply chains, resulting in selling opportunities for SCM solutions, collaboration tools etc. Thus, we can conclude that the industry spending on any particular IT product or service is an important indicator of the criticality of that product or service for the industry. Based on the IT spending information available in ‘TechNavio’, we have computed a ‘criticality score’ for various IT products and services, for the healthcare industry.

Various company level developments & events are important indicators of selling opportunities driving the sales of IT products and services. For example - an acquisition might result in opportunities for IT migration and integration services. By tracking these sales drivers (using ‘TechNavio’), we have arrived at a 'demand score’ for each product and service.

Using ‘criticality scores’ and ‘demand scores’ for various IT products and services, we have constructed the ‘IT Sales Opportunity Map’ for hardware, software, services & communications categories. These maps have been divided into four zones representing Level I, Level II and Level III opportunity areas. Level I opportunity areas have the highest scores and hence, there is a high probability that Fortis Healthcare Limited will buy these products and services. Level II opportunity areas have lower scores and hence, lower probability to sell. Level III opportunities have the lowest scores and hence, unlikely to sell. The report is meant for IT vendors and intends to help them identify selling opportunities within the company. Further, the identified sales drivers can be used to penetrate these accounts or increase current share of the customer's wallet. Also, the report lists key IT spending decision makers, which will enables salesperson to directly contact the key executives within the company. TechNavio Insights is a set of reports based on TechNavio - a market intelligence platform for the IT industry. It builds on the intelligence available within TechNavio, and leverages on the custom research experience of the 'Technology Navigators'. TechNavio is built on years of experience of Infiniti Research in deep dive custom research and consulting for over 30 Fortune 500 companies and numerous large and mid-sized companies. "

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