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Worldwide and U.S. Customer Care BPO Services 2009-2013 ForecastPublished by: IDC Published: Mar. 27, 2009 - 28 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Situation Overview Introduction Assess Current Situation Future Outlook Forecast and Assumptions Worldwide Market Review Table: Worldwide and U.S. Customer Care Services Revenue, 2006 and 2013 ($M) Table: Key Forecast Assumptions for the Worldwide and U.S. Customer Care Services Market, 2009-2013 Worldwide Contact Center Services: Market Forecast by Service Offering Table: Worldwide Customer Care Services Revenue by Service Activity, 2006-2013 ($M) Forecast in Review Outsourcing Services Worldwide Customer Care Services: Market Forecast by Region Table: Worldwide Customer Care Services Revenue by Region, 2006-2013 ($M) Americas Regional Supply Dynamics Asia/Pacific Regional Supply Dynamics EMEA Regional Supply Dynamics Worldwide Customer Care Services: Interaction Services by Service Activity Service Activities Table: Worldwide Customer Care Interaction Services Revenue by Service Activity, 2006-2013 ($M) Campaign Mix Revenue by Service Activity, 2009 U.S. Customer Care Services: Market Forecast by Service Offering Forecast in Review U.S. Customer Care Services: Interaction Services by Service Activity Service Activities Table: U.S. Customer Care Services Revenue by Service Activity, 2006-2013 ($M) Campaign Mix Table: U.S. Customer Care Interaction Services Revenue by Service Activity, 2006-2013 ($M) Market Context Revenue by Service Activity, 2009 and Beyond Table: Worldwide Customer Care Services Revenue, 2006-2013: Comparison of May 2008 and March 2009 Forecasts ($M) Figure: Worldwide Customer Care Services Revenue, 2006-2013: Comparison of May 2008 and March 2009 Forecasts Essential Guidance Learn More Related Research Methodology Historical Market Values and Exchange Rates Table: Exchange Rates, 2003-2008 (%) Synopsis AbstractThis IDC study is a forecast update that examines the impact of today's economy on the market for outsourced customer care. "Arguably, the unstable business environment IDC spoke of in last year's market forecast and competitive landscape has become even more troubling today. If late 2008 and early 2009 have been the winter of our discontent, what does the future hold for customer care BPO service providers?" - Stephen Loynd, program manager, IDC Contact Center Services program. Get Full Details About This Report >> |
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