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Quad-Play and Service Bundling Strategy, Market Analysis & Forecasts 2009

Published by: Visiongain

Published: Jan. 5, 2009 - 202 Pages


Table of Contents


1. Executive Summary

1.1. Evolution of the telecoms and entertainment markets

1.2. Market Opportunities

1.3. Major market Trends

1.3.1. Significant growth in mobile subscribers

1.3.2. Falling operator revenues

1.3.3. Outsourcing grows in popularity

1.4. Future of the Wi-Fi market

1.5. Evolution of household entertainment media

1.5.1. Importance of broadband access

1.5.1.1. IPTV prospects

1.6. Evolution of bundled service packages

1.7. Business models

1.8. Conclusions

2. Introduction

2.1. Overview

2.2. Bundle Definition

2.2.1. Triple Play Definition

2.2.2. Quad Play definition

2.3. Cable vs. Telcos approach to bundling

2.4. Typical Price Structures

2.5. Convergence

2.5.1. Quad Play to Any Play

2.6. IMS

2.7. Report Methodology

2.7.1. Organisation of the Report

2.7.2. Aims and Focus of this Report

3. Issues To Consider

3.1. New Technologies

Chart 3.1: Global Hybrid Cellular/WLAN Handset

3.2. World Economy

3.2.1. Responses to Falling Revenues

3.3. Must Have and Nice to Have Services

3.4. Value of Triple/Quadruple Play to Service Providers

3.5. Revenue Generating Options

3.5.1. Fixed Telephony

3.5.2. Broadband

3.5.3. IPTV

3.5.4. Wi-Fi Telephony

3.5.5. Consumer VoIP Telephony

3.5.6. Mobile Services

3.5.7. Mobile and VoIP

4. Global Market Analysis and Forecasts

4.1. Market Overview

4.2. IPTV is the key to effective bundling

4.3. IPTV is the way forward as long as the applications are right

4.4. The Mechanism Behind IPTV

Table 4.1: Vendors providing IPTV technologies, 2008

4.5. IPTV Market Drivers

4.5.1. Broadband penetration on the rise

Chart 4.1: World Internet Distribution, Q2 2008 Chart 4.2: World Broadband Distribution, Q2 2008 Chart 4.3: Broadband Technology Distribution, Q2 2008

4.5.2. Competition between cable operators and telcos boost to IPTV market

4.5.3. Choice of Content is Expanding

4.5.4. Fibre to the home boost IPTV distribution

4.5.5. High definition broadcasting is creating a demand for IPTV services

4.5.6. Higher expectations among users make them look around for better services

4.6. IPTV market challenges

4.6.1. Technical challenges

4.6.2. Content challenges

4.7. Commercial challenges

4.8. IPTV Market Restraints

4.8.1. Regulatory Issues

4.8.2. Lack of bandwidth

4.8.3. DSL coverage

4.8.4. Proprietary technologies

4.8.5. Consumers education

4.9. Market trends

4.9.1. Set-top boxes

4.9.2. Fibre and DSL deployment

4.9.3. IPTV services market forces

4.10. Target market

4.11. Is there consumer interest in Quad Play?

Chart 4.4: Factors That Would Influence US Internet Users To Purchase Mobile Phone Services From Their Fixed Line Communications Provider, April 2008

4.12. Interest in Convergence

4.13. Demographic and core data

Table 4.2: Global cable/satellite TV, Internet and broadband households, 2008-2013

Table 4.3: Worldwide mobile subscribers and revenues, 2008-2013

Table 4.4: Mobile subscribers % by region, 2008-2013

Table 4.5: Mobile revenues % by region, 2008-2013

Table 4.6: Countries with 100%+ mobile penetration as of Q4 2008

Table 4.7: Cellular mobile services competition (%), 2008

Table 4.8: Top 10 mobile operators by proportionate subscribers, 2008

Table 4.9: Broadband penetration by economies worldwide, 2008

Table 4.10: Worldwide IPTV subscribers and revenues, 2008-2013

Table 4.11: IPTV subscriber by region, 2008-2013

Table 4.12: IPTV revenues by region, 2008-2013

5. North American Market Analysis and Forecasts

5.1. North Americas

5.1.1. Market Overview

5.1.2. Demographic and core data

Table 5.1: North American internet, broadband and cable/satellite TV households, 2008-2013

Table 5.2: North American mobile subscriber and revenues, 2008-2013

Table 5.3: North American mobile subscriber and revenues, 2008-2013

5.1.3. Services Demand

5.1.4. Fixed-line displacement

Table 5.4: North American households subscribing to bundled packages (by service type), 2007-2012

5.1.5. Services revenues provision of bundle services will increase in line with the rise in subscribers

Table 5.5: North American market revenue growth from bundled services, 2007-2012

5.1.6. Challenges

5.1.6.1. Lower margins and revenue from promotional offers aimed at attracting customers

5.1.6.2. Changes associated with OSS/BSS provisioning of a single bill to customers

5.1.6.3. Costs of implementing a bundling strategy

5.1.6.4. Developing and managing new relationships needed to offer a wide range of services

5.1.6.5. Increased competition by new entrants from the IP sector

5.1.7. Market Drivers

5.1.7.1. Reduced churn and potential for additional revenue

5.1.7.2. Improved customer experience

5.1.7.3. Promotional discounts and offers on bundles

5.1.7.4. Bundle pricing

5.1.7.5. Single point of contact for all subscribed services

5.1.7.6. Competition between telcos, cable companies, and new entrants

5.1.8. Market Restraints

5.1.8.1. Badly deployed OSS/BSS systems

5.1.8.2. Regulatory hurdles that affect deployment of services

5.1.8.3. High marketing costs associated with customer acquisition

5.1.9. Market Trends

5.1.9.1. Merger and Acquisition

5.1.9.2. Strategic alliances and partnerships

5.1.9.3. Customer demands

5.1.9.4. Network and service convergence

5.1.9.5. Technology

5.1.9.5.1. ADSL

5.1.9.5.2. VCC

5.1.9.5.2.1. Tango Networks

5.1.9.5.2.2. Symbian And Cicero

5.1.10. Bundle Offering

5.1.10.1. Bundle solutions

5.2. Quadruple play readiness

5.2.1. US Market

5.2.1.1. AT&T

5.2.1.2. Qwest

Table: 5.6 Qwest Individual Services and Prices when bought individually

Table: 5.7 Qwest Discount Bundle Packages

5.2.1.3. Cablevision

5.2.1.4. Brighthouse Networks

5.2.1.5. Comcast

5.2.1.6. Cox Communications

5.2.1.6.1. Quad Play Progression

5.2.1.6.2. Threat From Cable Company

5.2.1.7. Time Warner Cable

Table 5.8: Time Warner Bundle Packages

5.2.1.8. Pivot

5.2.1.8.1. Why Did It Fail?

5.2.1.9. Verizon

Table 5.9: Verizon Bundle Packages

5.2.2. Canadian Market

5.2.2.1. Rogers

Table 5.10: Rogers Company Statistics

5.2.2.2. Videotron

Table 5.11: Videotron Bundle Prices

5.3. North America Overview

6. Latin America market analysis and forecasts

6.1. Market Overview

6.2. Demographic and core data

Table 6.1: Latin American internet, broadband and cable/satellite TV households, 2008-2013

Table 6.2: Latin America mobile subscribers and revenues, 2008-2013

Table 6.3: Latin America mobile subscribers and revenues, 2008-2013

6.3. Quadruple play readiness

Table 6.4: Bundle service providers in Latin America

6.3.1. Argentina

6.3.1.1. Canal 5 Video Comunicaión

6.3.2. Brazil

6.3.2.1. Telemar

6.3.2.2. Telefonica

6.3.2.3. Brasil Telecom

6.3.2.4. Net Servicios

6.3.2.5. Brazil’s Regulatory Approach

6.3.3. Mexico

6.3.3.1. Telmex

6.3.3.2. Televisa

6.3.4. Bolivia

6.3.5. Chile

6.3.6. Colombia

6.3.7. Ecuador

6.3.8. Peru

6.3.9. Nicaragua

6.3.10. Venezuela

7. European Market Analysis and Forecasts

7.1. Market Overview

7.2. European triple play players

Table 7.1 European bundle players, Q2 2008

7.3. Demographic and core data

Table 7.2: European internet, broadband and cable/satellite TV households, 2008-2013

7.4. Services demand

Table 7.3: European households subscribing to bundled services (by service type), 2008-2013

Table 7.4: European mobile subscribers and revenues, 2008-2013

Table 7.5: European IPTV subscribers and revenues, 2008-2013

7.5. European market trends

7.6. Merger and Acquisitions

7.6.1. Economic Restrictions

7.7. Quadruple play readiness

7.8. European Market

7.8.1. Virgin Media

Table 7.6: Virgin Media Bundle Packages

Table 7.7: TV Package Details

Table 7.8: Broadband Package Details

Table 7.9: Telephone Package Details

Table 7.10: Mobile Package Details

Chart 7.1: Virgin Media Subscribers

Table 7.11: Virgin Media Revenue

7.8.1.1. Virgin Media Vs Sky

7.8.1.2. Success in Deals

7.8.1.3. Virgin Media Overview - Meeting its Quad Play Objectives?

7.8.2. Sky

Table 7.12: Sky Subscribers

Table 7.13: Typical Sky Service Bundles

7.8.3. Sky Mobile

7.8.4. BT

7.8.4.1. BT Total Broadband

7.8.4.2. BT Vision

Table 7.14: BT Vision Package Prices

Table 7.15: BT On-Demand Prices

7.8.5. Telefonica Europe

7.8.5.1. UK

Table 7.16: O2 Broadband Prices

7.8.6. Carphone Warehouse

7.8.7. Vodafone

7.8.8. Orange UK

Table 7.17: Orange Bundle Packages

7.8.9. Tiscali UK

Table 7.18: Tiscali Bundle Packages

7.8.10. UK Market Overview

Table 7.19: Examples of UK Bundle Packages

7.9. Belgium

Table 7.20: Telenet Company Statistics, Q2 2008

7.10. Baltic and Nordic

7.10.1. Telenor

Table 7.21: Countries served by Telenor

7.10.2. Tele2

7.10.3. TeliaSonera

7.11. Switzerland

7.11.1. Cablecom

Table 7.22: Cablecom Statistics, Q3 2008

7.11.2. Swisscom

Table 7.21: Swiss Bundle Packages

7.12. Germany

7.12.1. Deutsche Telecom

7.12.2. Kabel Deutschland

7.13. Italy

7.13.1. Telecom Italia

7.13.2. Tiscali

7.13.3. Fastweb

7.14. France

7.14.1. France Telecom

7.14.2. SFR

7.14.3. Bouygues Telecom

7.15. Spain

Table 7.22: Telefonica Statistics

7.16. Portugal

Table 7.23: Meo Base Offer Details

Table 7.24: Portugal Telecom Wireless Services Information

7.16.1. UZO

7.16.2. TMN

7.17. UPC

Table 7.25: UPC Statistics 2007-2008

Table 7.25: Countries served by UPC

7.18. Bulgaria

7.18.1. Max Telecom

7.19. Georgia

7.20. Poland

7.20.1. Aster

Table 7.26: Aster Service Statistics, Q2 2008

7.21. Romania

7.21.1. Orange

7.21.2. RCS & RDS

7.22. European Summary

8. Asia-Pacific Market

8.1. Market Overview

8.2. Demographic and core data

Table 8.1 Asia-Pacific data (million), 2008-2013

8.3. Service demand

Table 8.2 Asia-Pacific bundles subscription pattern, households (million) 2008-2013

Table 8.3 Asia-Pacific Mobile subscribers, 2008-2013

8.4. IPTV in Asia-Pacific

Table 8.4 Asia-Pacific IPTV subscribers (000) 2008-2013

8.5. Quadruple play readiness

Table 8.6: Asia-Pacific bundle service providers

8.6. New Zealand

8.7. Japan

8.7.1. NTT DoCoMo

8.7.2. Softbank

8.7.3. KDDI

Table 8.7: KDDI ARPU, Q2 2008

8.8. Hong Kong

8.9. South Korea

8.9.1. SK Telecom

8.9.2. KTF

8.10. Australia

8.10.1. Telstra

Table 8.8: Telstra Statistical Data, Q2 2008

8.10.2. Primus

8.11. India

8.11.1. BSNL

8.11.2. MTNL

8.11.3. Bharti Airtel

Table 8.9: Bharti Airtel Broadband Availablity

8.11.4. India Overview

8.12. China

8.13. Asia-Pacific Summary

9. MEA Market analysis and forecasts

9.1. Market Overview

9.2. Demographic and core data

Table 9.1 MEA data (million), 2008-2013

9.3. Services demand

Table 9.2 MEA bundles subscription pattern, households (million) 2008-2013

9.4. Mobile service

Table 9.3 MEA Mobile subscriber, 2008-2013

Table 9.4 MEA IPTV subscribers (000') 2008-2013

9.5. Quadruple play readiness

Table 9.5 MEA bundle providers, 2008

9.5.1. Algeria

9.5.2. Africa

9.5.3. Bahrain

9.5.3.1. Nuetel Commuincation

9.5.4. MTN

10. Recommendations and strategies for success

10.1. Restrictions to Quad Play Growth

10.2. How Far has Quad Play Progressed?

10.3. Overview

10.4. Strategy for service providers

10.4.1. Customers expectations

10.5. Strategies based on marketing approach

10.5.1. Improved services

10.5.2. Segmentation

10.5.3. Develop Core Customer Base

10.6. Promoting basic IPTV services

10.7. Fixed-line operator strategies

10.7.1. Strategies based on outsourcing

10.7.2. Flexing financial might

10.7.3. Merging and Re-merging

10.8. Benefitting From Bundles

Table 10.1: Factors That Push Companies into Triple/Quad Play

10.9. Strategy for mobile only operators

10.9.1. Partnerships

10.9.2. Strategy based on technology

10.9.2.1. Vendors

10.9.2.2. Import proven technologies

10.10. Strategy for ISPs

10.10.1. More play options

10.11. Strategies based on strategic alliances

10.11.1. Alliances and Acquisitions

10.11.1.1. Benefitting From A Revised Business Model

10.11.2. Adding value

10.12. Strategies based on pricing

10.13. Target Markets

10.14. Global Overview


Companies Listed

3
Advance/Newhouse

Alcatel-Lucent

Alestra

Algerie Telecom

America Movil

Andinatel

ANEW Broadband

AOL

Aster

AT&T

Atlas Interactive

Axtel

BBC

Bharti Airtel

Bouygues Telecom

B-RAS

Brasil Telecom

BSNL

BT

Cable Pacifico

Cablecentro

Cablecom

Cablevision

Canal 5 Video Comunicacion

Carphone Warehouse

China Netcom

China Telecom

Cingular Wireless

Cisco

Comcast

Cox

Deutsche Telecom

E Plus

Easynet Group

eBay

Embratel

Entel

Entel Movil

Ericsson

Ertach

Etisalat

Fastweb

Fortune 500

France Telecom

GCI

Google

Grupo Clarín

Hungarian Telephone and Cable Corp

Iliad

Inter

INTRACOM

Iplan

ITV

Kabel Deutschland

KDDI

KTF

Kyocera

Liberty Global Inc

Max Telecom

Maxcom

Microsoft

Mobistar

Motorola

MTN

MTNL

Net Serviços

Net4India

Neuf Cegetel

NewNet

News International

Nokia

Noos-Numericable

NTT DoCoMo

Nuetel Communication

O2

Ono

Orange

Pacifictel

PCCW

Pipex

Pivot

Portugal Telecom

Primus Telecommunications

Qwest

RabbitPoint

RCS & RDS

Redback Networks

Rogers

Samsung

Satelcaribe

Setanta

SFR

Siemens

Siemens-Nokia

SK Telecom

Sky

Skype

Softbank

Sonaecom

Sprint

Swisscom

Talkmore

Tele2

Telebras

Telecom Argentina

Telecom Italia

Telecom New Zealand

Telefónica

Teléfonos de Mexico

Telemar

Telenet

Telenor

Televisa

TeliaSonera

Telkonet

Telmex Argentina

Telstra

TerraSip

Time Warner Cable

Tiscali

TMN

T-mobile

UPC

UTStarcom

UZO

Verizon

Videotron

Virgin Media

Vivendi

Vodafone

Vontel

VTR GlobalCom

Wamanchi

Ya.com

Yahoo

YellowPages.com



Abstract

Quad play and the idea of service bundling have existed for a few years now. There have been a number of companies trying to initiate the concept, such as the likes of Virgin Media and France Telecom. But how successfully have these original pioneers been in promoting quad play to consumers? Do these companies still place as much focus on the concept as they did when they first launched them in terms of marketing and promotion? Or have these companies neglected their quad play ambitions to focus on other goals? This report will tell you.

Nevertheless, quad play is still a relatively new concept for many service providers around the world. Consequently a variety of new quad play and triple play services are emerging, whilst others weigh up the pros and cons of entering this market. What will be the most appropriate and successful regions to offer bundled services?

Service providers must take careful consideration when deciding whether or not to expand their service portfolio. With the appropriate setup, price structures and marketing in place, bundling services can prove to be successful in a number of ways. However during a period of economic difficulty in many regions around the world, which service providers can even consider establishing new services? How will the credit crunch affect triple play and quad play uptake around the world?

Subscribers can benefit from the added convenience bundled services provide as they no longer need to purchase services from multiple operators. Providers are also able to benefit from new market opportunities as an outcome of offering multi play services. The bundle market is set to expand in the future with companies looking to increase its service portfolio as operators increasingly look to provide customers fully converged solutions. Taking the appropriate action at an early stage will ensure you are part of the new and developing markets.

The latest visiongain report, Quad-Play and Service Bundling Strategy, Market Analysis & Forecasts 2009 provides an in depth assessment of the multi-play market. The report provides comprehensive case studies of the major participants and regions around the world, with particular focus on the European, US and Asia-Pacific markets. What does the future hold for these regions? Which region should you be focusing your attention towards? Where does your company fit in? The report provides valuable information for telcos, cable companies, mobile operators, satellite DTH providers and financial services amongst others, in where they should be focusing their attention.

Reading this report will provide you with the following information:
  • What challenges does adding wireless to the bundle present?
  • What are the market drivers? Is any of it demand-driven?
  • What are the barriers?
  • Who offers quadruple play worldwide?
  • What is the pricing, user uptake, impact on ARPU and churn reduction and other KPIs?
  • How does bundling differ by region?
  • What benefits does/can quadruple play bring to the triple play offering?
  • What benefits does quadruple play bring to consumers?
  • What should a successful quadruple play strategy entail?
  • How successful has quad play and other bundled services been thus far?
  • How can providers work successfully during difficult economic conditions?
  • What is the public opinion towards quad play?
  • What mistakes have been made by providers in offering quad play and what improvements can be made in the future?
The multi-play market is still in its infancy and as such it is not too late to enter into it and enjoy the benefits that can be obtained from it. Consumers are increasingly being more cautious in the manner that they spend their money, thanks largely to the economic downturn. Subsequently providers need to ensure that their business strategy is adequate and will help them appeal to consumers. Reading this report will therefore provide service providers with the valuable information they need in deciding how best to operate in multi-play market. Who needs to buy this report
  • Mobile/Cellular operators
  • Telcos
  • Cable companies
  • Fixed line providers
  • Satellite DTH providers
  • Handset and other equipment manufacturers


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