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Governance Frameworks: Creating Value and Strategic Customer Partnerships in Outsourcing

Published by: IDC

Published: Feb. 10, 2009 - 18 Pages


Table of Contents


Table of Contents

IDC Opinion

In This Insight

Situation Overview

Changing Market Conditions and the Impact on the Role of Outsourcing Governance

Market Maturity and Buyer Experience

Increase in Premature Contract Renegotiations and Vendor Switch Rates at Renewal

Multivendor Strategies

Governance Supporting Joint-Revenue Earning Activities

The Role of Governance and Evolution in Outsourcing Relationships

Evolution in Outsourcing Relationships

Figure: The Evolution of Relationship - For Value Creation

Figure: Outsourcing Relationship Matrix

Governance: Organizational Structure and Framework

Figure: Governance Framework

The Governance Framework

Strategic Layer

Tactical Layer

Operational Layer

Three Levers to Outsourcing Governance

Management Structure and Roles and Responsibility Definition

Reporting and Measuring

Future Outlook

Lessons Learnt: The Key Components for Successful Governance

Abstract

This document is about Governance Frameworks: Creating Value and Strategic Customer Partnerships in Outsourcing

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