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IDC's Worldwide Consumer Support Services Taxonomy, 2009Published by: IDC Published: Feb. 13, 2009 - 4 Pages Table of ContentsTable of Contents IDC Opinion In This Study Situation Overview Types of Services Installation Services Problem Resolution Services Purchase Methodology Warranty and Extended Services Per Incident Support Subscription Services Device Types Computing Devices Mobile Devices Entertainment Devices Future Outlook Essential Guidance Learn More Related Research Synopsis AbstractThis IDC study provides a detailed description of IDC's consumer services market taxonomy. This taxonomy includes a description of the types of services that consumer purchase, the ways consumers purchase these services, and the types of devices that are covered. "IDC's consumer services taxonomy presents a standardized view of the worldwide consumer services marketplace," said Matt Healey, program manager, Software and Hardware Support Services. "As consumers become increasingly dependent on their electronic devices, and these devices are more interconnected, the need for services will continue to rise." Get Full Details About This Report >> |
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