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Worldwide Small and Medium-Sized Business CRM Applications 2008-2012 ForecastPublished by: IDC Published: Feb. 13, 2009 - 23 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology CRM Applications Market Definition Marketing Automation Web Activity Analysis Sales Customer Service Contact Center Situation Overview Future Outlook Forecast and Assumptions Table: Worldwide Total CRM and SMB CRM Enterprise Applications License, Maintenance, and Subscription Revenue, 2007-2012 ($M) Table: Key Forecast Assumptions for the Worldwide Small and Medium-Sized Business Enterprise Application Market, 2008-2012 Market Context Essential Guidance Learn More Related Research Methodology Synopsis AbstractThis IDC study provides a 2008-2012 worldwide forecast for the small and medium-sized business (SMB) CRM applications market. "We believe fast-growing SMB buyers will purchase those CRM solutions that are affordably-priced, easiest to integrate, align most with their business processes, and provide better information about customers for decision makers. Economic forces will impact the short-term horizon but will rebound by the end of the forecast period." - Judy Hodges, research manager, Small and Medium-sized Business (SMB) Enterprise Applications Get Full Details About This Report >> |
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