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Learnings from Transformational Deals in Offshore BPOPublished by: IDC Published: Feb. 2, 2009 - 9 Pages Table of ContentsTable of Contents IDC Opinion In This Buyer Case Study Situation Overview Methodology Organization Overview Challenges and Solution The Solution Approach Administration of High Volume Processing Services Figure: Services Provided from the Shared Services Centre Transformation of the Processes Solution and Delivery Results Cost Savings Achieved Business Scaled Up Process Efficiencies Achieved Skills Shortage Issues Addressed Reduction in Capital and Operational Expenditures Regulatory Factors Addressed Essential Guidance Definitions Business Outsourcing Business Process Outsourcing Services Distinction Between BPO and Processing Services Learn More Related Research AbstractThis IDC Buyer Case study presents an analysis of the evaluation, design, architecture, and implementation of an offshore outsourced model at a leading global superannuation administrator. This case study highlights the valuable lessons learned by the superannuation administrator. These insights will provide potential buyers of business process outsourcing (BPO) services an understanding of how cost and process efficiencies can help deliver tangible business benefits and impact an organisation's ability to compete effectively in a marketplace. Patni has successfully helped the organisation in question to optimise process performance and reduce inefficiencies using an offshore delivery model. Consequently, the administrator has significantly turned the business around within the last two years, focusing on winning new and profitable customers in Australia. The case study also provides some key essential takeaways on issues such as achieving company buy-in, driving business justification, evaluating vendors, and maintaining control through a robust governance mechanism. Get Full Details About This Report >> |
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