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U.S. Business Process Outsourcing 2009-2012 Forecast by Vertical MarketPublished by: IDC Published: Feb. 3, 2009 - 39 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology IDC's Vertical Market Model Situation Overview Future Outlook Forecast and Assumptions Table: Key Forecast Assumptions for U.S. Business Process Outsourcing Market, 2009-2012 U.S. BPO Services Spending by Vertical: The Economic Crisis Has Altered the Landscape Table: U.S. BPO Services Spending by Vertical, 2006-2012 ($M) Table: U.S. BPO Services Spending Share by Vertical, 2006-2012 (%) Figure: U.S. BPO Services Spending by Vertical, 2009 The Impact of the Financial Crisis: Industry Highlights of the Good and Bad News Figure: U.S. BPO Services Spending by Vertical, 2008-2009 Market Context Table: U.S. BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts ($M) Figure: U.S. BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts Banking Figure: U.S. Banking BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts Figure: U.S. Banking BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts Insurance Figure: U.S. Insurance BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts Figure: U.S. Insurance BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts Securities and Investment Services Figure: U.S. Securities and Investment BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts Figure: U.S. Securities and Investment BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts Discrete Manufacturing Figure: U.S. Discrete Manufacturing BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts Figure: U.S. Discrete Manufacturing BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts Process Manufacturing Figure: U.S. Process Manufacturing BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts Figure: U.S. Process Manufacturing BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts Retail Figure: U.S. Retail BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts Figure: U.S. Retail BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts Healthcare Figure: U.S. Healthcare BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts Figure: U.S. Healthcare BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts Government Figure: U.S. Government BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts Figure: U.S. Government BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts Education Figure: U.S. Education BPO Services Spending, 2006-2012: Comparison of September 2007 and January 2009 Forecasts Figure: U.S. Education BPO Services 2008-2009 Spending Growth and Five-Year CAGR: Comparison of September 2007 and January 2009 Forecasts Essential Guidance Learn More Related Research Synopsis AbstractThis IDC study examines the spending on U.S. BPO services by vertical, with a focus on identifying vertical market opportunities in the context of the current economic crisis. In this study, IDC analyzes 17 vertical markets, providing market size and growth over the five-year forecast period, a discussion of current industry trends, and an indication of which trends will drive BPO services adoption in the future. "Changing U.S. economics has impacted many industries, such as banking, securities, education, and construction, which will reduce or delay BPO spending," said Ruthbea Clarke, program manager of IDC's Services and BPO Vertical View programs. "Vendors must be aware of new industry pain points and business needs and be prepared for increased due diligence. Now is the time to have a strong vertical position and prepare for future spending rebounds." Get Full Details About This Report >> |
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