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2009 Trends to Watch: Business Process Outsourcing

Published by: Datamonitor

Published: Jan. 7, 2009 - 287 Pages


Table of Contents


DATAMONITOR VIEW
CATALYST
SUMMARY
ANALYSIS
Finance and accounting outsourcing to increase in overall BPO market share
Drop in business volumes through 2009 will hit BPO providers
Financial Services BPO will suffer,but only temporarily
Merger & acquisition activity to make a return in 2009
Increase in client-vendor confrontations ahead
SaaS to make impact on mid-market BPO
ACTIONS
Diversification to offset business volume losses
Vendors and buyers need to reassess the way they manage the relationship
Contract negotiations still require a fair outcome for both parties
Vendors need to act in advance of contract disputes
Vendors need to be able to react to volatile demand
APPENDIX
Further reading
Ask the analyst
Datamonitor consulting
Disclaimer
List of Figures
Figure 1: Client drivers for outsourcing services,2008
Figure 2: Consumer confidence level March - November 2008

Abstract

Introduction

An overview of key business issues facing the business process outsourcing sector in 2009, as well as recommendations for vendors to attack new revenue opportunities and to shield themselves from the ongoing economic crisis

Scope
  • A concise description of the major challenges facing business process outsourcing providers in 2009
  • Possible areas of growth for vendors of these services
  • Recommendations outlining how business process outsourcing vendors can maintain and increase profitability through the ongoing economic crisis
Highlights

There will be considerable commercial challenges for business process outsourcing providers during 2009, with the continued projections of a prolonged recession

Not only will business volumes actually decrease in a number of verticals, the possibility of client / vendor confrontations will also likely rise through the year

However, Datamonitor recognizes that there is significant opportunity in business process provision through the coming 12 months, provided vendors target the right vertical clients and services to provideReasons to Purchase
  • Understand what will be the major commercial challenges for business process service vendors in 2009
  • Learn what vendors of these services can do to protect their revenues and margins
  • Gain insight on potential market opportunities that may exist in the 2009 BPO market


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