|
|
Japan CRM Solutions 2008-2012 Forecast and 2007 AnalysisPublished by: IDC Published: Jan. 22, 2009 - 95 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Market Size/Share Market Forecast Executive Summary Situation Overview Japan Customer Relationship Management Solutions Market by Segment Table: Japan Customer Relationship Management Solutions Investment Value by Segment, 2005-2007 Figure: Japan Customer Relationship Management Solutions Investment Value by Segment, 2005-2007 Japan Customer Relationship Management Solutions Market by Industry Table: Japan Customer Relationship Management Solutions Investment Value by Industry, 2005-2007 Figure: Japan Customer Relationship Management Solutions Investment Value by Industry, 2005-2007 Japan Customer Relationship Management Application Software Market Trends Japan Customer Relationship Management Software Market Revenue Shares by Function Table: Japan Customer Relationship Management Software Market Revenue Shares by Function, 2006 and 2007 Figure: Japan Customer Relationship Management Software Market Revenue Shares by Function, 2006 and 2007 Japan Customer Relationship Management Software Market Revenue Shares by Vendor Table: Japan Customer Relationship Management Software Revenue Shares by Vendor, 2006 and 2007 Figure: Japan Customer Relationship Management Software Market Revenue Shares by Vendor, 2006 and 2007 Japan Customer Relationship Management Software Market Revenue Shares by Vendor: Sales Force Automation Table: Japan Customer Relationship Management Software Market Revenue Shares by Vendor: Sales Force Automation Software, 2006 and 2007 Figure: Japan Customer Relationship Management Software Market Revenue Shares by Vendor: Sales Force Automation Software, 2006 and 2007 Japan Customer Relationship Management Software Market Revenue Shares by Vendor: Marketing Table: Japan Customer Relationship Management Software Market Revenue Shares by Vendor: Marketing Software, 2006 and 2007 Figure: Japan Customer Relationship Management Software Market Revenue Shares by Vendor: Marketing Software, 2006 and 2007 Japan Customer Relationship Management Software Market Revenue Shares by Vendor: Customer Service Table: Japan Customer Relationship Management Software Market Revenue Shares by Vendor: Customer Service Software, 2006 and 2007 Figure: Japan Customer Relationship Management Software Market Revenue Shares by Vendor: Customer Service Software, 2006 and 2007 Japan Customer Relationship Management Software Market Revenue Shares by Vendor: Contact Center Table: Japan Customer Relationship Management Software Market Revenue Shares by Vendor: Contact Center Software, 2006 and 2007 Figure: Japan Customer Relationship Management Software Market Revenue Shares by Vendor: Contact Center Software, 2006 and 2007 Japan Major Customer Relationship Management Software Vendor Trends, 2007 and 2008 SAP Japan 2007 Business Overview Business Development After 2008 Fujitsu 2007 Business Overview Business Development After 2008 Oki Electric Industry 2007 Business Overview Business Development After 2008 Oracle Group 2007 Business Overview Business Development After 2008 Salesforce.com 2007 Business Overview Business Development After 2008 NEC 2007 Business Overview Business Development After 2008 Avaya Japan 2007 Business Overview Business Development After 2008 Genesys Japan 2007 Business Overview Business Development After 2008 Toshiba Solutions 2007 Business Overview Business Development After 2008 Microsoft 2007 Business Overview Business Development After 2008 Results of Customer Relationship Management Solutions User Survey Table: Main Survey Respondent Profile by Industry Figure: Main Survey Respondent Profile by Industry Figure: Main Survey Respondent Profile by Company Size Figure: Main Survey Respondent Profile by Annual Turnover Deployment Methods for Customer Relationship Management Solutions Overall Figure: Deployment Methods for Customer Relationship Management Solutions: Overall By Deployment Landscape Sales Force Automation Figure: Deployment Methods for Customer Relationship Management Solutions: Sales Force Automation Marketing Figure: Deployment Methods for Customer Relationship Management Solutions: Marketing Customer Service Figure: Deployment Methods for Customer Relationship Management Solutions: Customer Service Contact Center Figure: Deployment Method for Customer Relationship Management Solutions: Contact Center Deployment Period for Customer Relationship Management Solutions Overall Figure: Deployment Period for Customer Relationship Management Solutions: Overall By Deployment Landscape Sales Force Automation Figure: Deployment Period for Customer Relationship Management Solutions: Sales Force Automation Marketing Figure: Deployment Period for Customer Relationship Management Solutions: Marketing Customer Service Figure: Deployment Period for Customer Relationship Management Solutions: Customer Service Contact Center Figure: Deployment Period for Customer Relationship Management Solutions: Contact Center Costs for Customer Relationship Management Applications Packaged Software Overall Figure: Costs for Customer Relationship Management Applications Packaged Software: Overall By Deployment Landscape Sales Force Automation Figure: Costs for Customer Relationship Management Applications Packaged Software: Sales Force Automation Marketing Figure: Costs for Customer Relationship Management Applications Packaged Software: Marketing Customer Service Figure: Costs for Customer Relationship Management Applications Packaged Software: Customer Service Contact Center Figure: Costs for Customer Relationship Management Applications Packaged Software: Contact Center Costs Imposed Other than on CRM Applications Packaged Software Overall Figure: Costs Imposed Other than on Customer Relationship Management Applications Packaged Software: Overall By Deployment Landscape Sales Force Automation Figure: Costs Imposed Other than on Customer Relationship Management Applications Packaged Software: Sales Force Automation Marketing Figure: Costs Imposed Other than on Customer Relationship Management Applications Packaged Software: Marketing Customer Service Figure: Costs Imposed Other than on Customer Relationship Management Applications Packaged Software: Customer Service Contact Center Figure: Costs Imposed Other than on Customer Relationship Management Applications Packaged Software: Contact Center Annual Costs of Operating Services for Customer Relationship Management Solutions Overall Figure: Annual Costs of Operating Services for Customer Relationship Management Solutions: Overall By Deployment Landscape Sales Force Automation Figure: Annual Costs of Operating Services for Customer Relationship Management Solutions: Sales Force Automation Marketing Figure: Annual Costs of Operating Services for Customer Relationship Management Solutions: Marketing Customer Service Figure: Annual Costs of Operating Services for Customer Relationship Management Solutions: Customer Service Contact Center Figure: Annual Costs of Operating Services for Customer Relationship Management Solutions: Contact Center Renewal Schedule for Customer Relationship Management Solutions Figure: Renewal Schedule for Customer Relationship Management Solutions Evaluation Period of the Effectiveness of Customer Relationship Management Solutions Figure: Evaluation Period of the Effectiveness of Customer Relationship Management Solutions Evaluation and Analysis of the Effectiveness of the Customer Relationship Management Solutions Deployment Figure: Evaluation and Analysis of the Effectiveness of the Customer Relationship Management Solutions Deployment Investment Trends for Customer Relationship Management Solutions, 2007 and 2008 Figure: Investment Trends for Customer Relationship Management Solutions, 2007 and 2008 Reasons for the Increase in Investment in Customer Relationship Management Solutions Figure: Reasons for the Increase in Investment in Customer Relationship Management Solutions Reasons for the Decrease in Investment in Customer Relationship Management Solutions Figure: Reasons for the Decrease in Investment in Customer Relationship Management Solutions Reasons for Selecting Customer Relationship Management Solutions Vendors Figure: Reasons for Selecting Customer Relationship Management Solutions Vendors Objectives of Deploying Customer Relationship Management Solutions Figure: Objectives of Deploying Customer Relationship Management Solutions Major Issues During the Deployment of Customer Relationship Management Solutions Figure: Major Issues During the Deployment of Customer Relationship Management Solutions Major Issues After the Deployment of Customer Relationship Management Solutions Figure: Major Issues After the Deployment of Customer Relationship Management Solutions Future Outlook Forecast and Assumptions Table: Key Forecast Assumptions the Japan Customer Relationship Management Solutions Market, 2008-2012 Japan Customer Relationship Management Solutions Market Forecast by Segment Table: Japan Customer Relationship Management Solutions Investment Forecast by Segment, 2007-2012 Figure: Japan Customer Relationship Management Solutions Investment Forecast by Segment, 2007-2012 Japan Customer Relationship Management Solutions Market Forecast by Industry Table: Japan Customer Relationship Management Solutions Investment Forecast by Industry, 2007-2012 Figure: Japan Customer Relationship Management Solutions Investment Share Forecast by Industry, 2007 and 2012 Market Context Table: Japan Customer Relationship Management Solutions Investment Forecast, 2005-2012: Comparison of May 2008 and January 2008 Forecasts Figure: Japan Customer Relationship Management Solutions Investment Forecast, 2005-2012: Comparison of May 2008 and January 2008 Forecasts Essential Guidance Learn More Related Research Appendix Table: IDC's Market Taxonomy and the Standard Industrial Classification for Japan Definitions Customer Relationship Management Application Software Sales Software Marketing Software Customer Service Contact Center Other Customer Relationship Management Applications Customer Relationship Management Services Exceptions Synopsis AbstractThis study, analyzes the 2007 investment performance of the Japan solutions market as well as provides forecasts from 2008 to 2012. In 2007, the single deployment of customer relationship management (CRM) functions, such as sales force automation (SFA) and marketing, expanded. Moreover, the deployment of software as a service (SaaS)-CRM is making good progress. Customers' needs in terms of products and services diversify each year. Upon the basic approach of systemized vertical-divisional functions, such as SFA, marketing, customer service, and contact center, flexible approaches to the customers' changing requests are becoming difficult. "There are three points that need to be conducted by solution vendors, such as marketing functional enhancement, skilled-up technologies, and continuous system improvement support," says Rinako Suzuki, research analyst, Software, IDC Japan. Get Full Details About This Report >> |
|
|||
|
About MarketResearch.com
|
||||