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Worldwide Outsourcing Services 2009 Top 10 Predictions: The Impact of a Turbulent Economy and Continued DisruptionsPublished by: IDC Published: Jan. 21, 2009 - 11 Pages Table of ContentsTable of Contents Predictions In This Study Situation Overview Future Outlook Prediction 1: Providers Will Need to Offer a Full Array of Cost-Saving Capabilities to Meet Cost Imperatives Prediction 2: Outsourcers Will Focus on Providing Targeted, Value-Added Services via New Offerings and Acquisitions Prediction 3: There Will Be an Acceleration in Offering New Technologies and New Delivery Options as Part of Outsourcing Engagements Prediction 4: Deal Making Will Undergo a Makeover Prediction 5: Vendors Will Take Conservative Approach to Asset Transfer But Shift Trajectory Toward Asset-Based Service Delivery Prediction 6: In HR Business Process Outsourcing, Focus Will Be on Basics in Payroll and Benefits, with a Decline in Talent Management, Recruiting, and Learning Prediction 7: There Will Be an Increase in Consolidation/M&A of Outsourcing Market Prediction 8: There Will Be an Increased Focus on the "M" in Application Development and Maintenance Prediction 9: Partnerships Will Expand Between Traditional and Newer "Web 2.0" Players, with Some Partnerships Likely as Testing Ground in Building New Capabilities Prediction 10: The Outsourcing Services Industry Will Enter a New Phase of Restructuring Essential Guidance Learn More Related Research Synopsis AbstractThis IDC study identifies IDC's Outsourcing and Offshore Services research team's top 10 predictions for the services marketplace for 2009. It highlights the major trends and critical developments that will affect the wide spectrum of services across both IT and business process outsourcing (BPO) services. "Success in the world of outsourcing in 2009 will require players to focus on driving down costs for customers while optimizing service delivery using new technologies that can support more immediate needs," said David Tapper, VP, Outsourcing and Offshore Services. "However, IDC believes that while traditional outsourcers must support these critical short-term customer needs, the long-term nature of outsourcing demands that success for providers in the outsourcing market involve taking a strategic approach, with attention to providing innovation and transformation, investing in host-based and platform-centric service delivery, establishing unique partnerships, and building for the future - a future that will likely see a new services industry arise." Get Full Details About This Report >> |
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