Economic Crisis Response: Worldwide and U.S.Business Process Outsourcing Services 2008-2012 Forecast - Market Opportunities by Key Horizontal Business Process Update : Market Research Report

Economic Crisis Response: Worldwide and U.S.Business Process Outsourcing Services 2008-2012 Forecast - Market Opportunities by Key Horizontal Business Process Update

Published by: IDC

Published: Jan. 21, 2009 - 29 Pages

Table of Contents

IDC Opinion

In This Forecast Update

Changes in BPO Forecast

Methodology

Future Outlook

Forecast and Assumptions

Worldwide BPO Services Forecast by Region

Table: Worldwide BPO Spending by Region, 2006-2012 ($M)

Figure: Worldwide BPO Spending and Growth, 2006-2012

Figure: U.S. BPO Spending and Growth, 2006-2012

Worldwide and U.S. BPO Services Forecast by Business Function

Table: Worldwide BPO Spending by Business Function, 2006-2012 ($M)

Table: U.S. BPO Spending by Business Function, 2006-2012 ($M)

Table: Key Forecast Assumptions for the Worldwide and U.S. Business Process Outsourcing Services Markets, 2008-2012

Regions

The Americas

Market Trends - United States

Market Trends - Canada

Europe, the Middle East, and Africa

Market Trends - Western Europe

Market Trends - CEMA

Asia/Pacific

Market Trends - Asia/Pacific (Excluding Japan)

Market Trends - Japan

Some Key Horizontal BPO Trends

Human Resource BPO Trends

Customer Care BPO Trends

Training BPO Trends

Market Context

Table: Worldwide BPO Spending, 2006-2012: Comparison of November 2008 and December 2008 Forecasts ($B)

Table: U.S. BPO Spending, 2006-2012: Comparison of November 2008 and December 2008 Forecasts ($B)

Figure: Worldwide BPO Spending, 2006-2012: Comparison of November 2008 and December 2008 Forecasts

Figure: U.S. BPO Spending, 2006-2012 : Comparison of November 2008 and December 2008 Forecasts

Essential Guidance

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Related Research

Abstract

This IDC Forecast Update presents an updated five-year forecast for the worldwide BPO services market. It updates the previous worldwide BPO services forecast published in Worldwide and U.S. Business Process Outsourcing 2008-2012 Forecast: Market Opportunities by Horizontal Business Process.

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