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Worldwide Small and Medium-Sized Business CRM Applications 2007 Vendor Shares by Company Size Segment: Salesforce.com and Oracle Lead the Two Top 10 RankingsPublished by: IDC Published: Jan. 23, 2009 - 12 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology CRM Applications Market Definition Marketing Automation Web Activity Analysis Sales Customer Service Contact Center Situation Overview The Worldwide Small and Midsize Business CRM Applications Market in 2007 Table: Worldwide Small Business CRM Applications Revenue by Top 10 Vendor, 2007 ($M) Table: Worldwide Midsize Business CRM Applications Revenue by Top 10 Vendor, 2007 ($M) Performance of Leading Vendors in 2007 Performance by Geographic Region in 2007 Table: Worldwide Small Business CRM Applications Revenue by Region, 2007 ($M) Table: Worldwide Midsize Business CRM Applications Revenue by Region, 2007 ($M) Figure: Worldwide Small Business CRM Applications Revenue Share by Region, 2007 Figure: Worldwide Midsize Business CRM Applications Revenue Share by Region, 2007 Future Outlook Essential Guidance Learn More Related Research Methodology Synopsis AbstractThis IDC study provides 2007 top 10 vendor rankings for the two primary company size segments that make up the SMB market. The top 10 SMB CRM applications vendors are ranked by sales volume and share size. The study provides total market sizing for each of the two segments, a future market outlook, and guidance for SMB CRM software vendors. "Vendors best positioned in the SMB CRM applications market will be those whose solutions exhibit best practices for a specific industry, can be implemented rapidly, bear immediate value upon use, and afford options in their delivery models." - Judy Hodges, research manager, SMB Applications research Get Full Details About This Report >> |
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