UK Remote Shopping 2009 : Market Research Report

UK Remote Shopping 2009

Published: Dec. 17, 2008 - 215 Pages

CHAPTER 1 EXECUTIVE SUMMARY: Key Findings; Main Conclusions
CHAPTER 2 MARKET ANALYSIS: Market Definition - Remote Shopping; Remote Shopping Market Overview; Channel Sales Trends; Total Online Market; Growth of Physical Retailers’ Sales Online; Growth of Mail Order Specialists Sales Online; Growth of Pureplay Sales Online; Total Mail Order Market; Agency; Direct; TV Shopping
CHAPTER 3 COMPANY DATA ANALYSIS: Market Shares; Agency Market; Direct Market; Online Market; TV Shopping Market; Key Operating Statistics; Advertising
CHAPTER 4 OUTLOOK: Online revolution favours physical retailers; Consumer Access to Home Shopping Grows; Changing Role of Technology; Competition Increases; Larger Players Online; Economic Downturn; Growth Inhibitors; Growth Drivers
CHAPTER 5 AMAZON: Company Overview; Market Shares; Trading Record; Year to December 2007; Year to December 2008; UK Trading; Retail Proposition; Outlook
CHAPTER 6 ARGOS: Company Overview; Market Shares; Trading Record; Year to March 2008; Outlook
CHAPTER 7 AVON UK: Company Overview; Market Shares; Trading Record; Year to December 2007; Retail Proposition; Outlook
CHAPTER 8 EBAY UK: Company Overview; Market Shares; Trading Record; Year to December 2007; Current Trading; Retail Proposition; Outlook
CHAPTER 9 FINDEL: Company Overview; Market Shares; Trading Record; Year to March 2008; Current Trading; Retail Propositions; Outlook
CHAPTER 10 N BROWN: Company Overview; Market Shares; Trading Record; Year to February 2008; Six Months to August 2008; Current Trading; Retail Propositions; Outlook
CHAPTER 11 NEXT DIRECTORY: Company Overview; Market Shares; Trading Record; Year to January 2008; Six months to July 2008; Current Trading; Retail Proposition; Outlook
CHAPTER 12 OCADO: Company Overview; Market Shares; Trading Record; Year to November 2007; Current Trading; Outlook
CHAPTER 13 OTTO UK (FREEMANS AND GRATTAN): Company Overview; Market Shares; Trading Record; Year to February 2008; Current Trading; Retail Propositions; Outlook
CHAPTER 14 QVC: Company Overview; Market Shares; Trading Record; Year to December 2007; Retail Proposition; Outlook
CHAPTER 15 REDCATS UK: Company Overview; Market Shares; Trading Record; Year to December 2007; Retail Proposition; Outlook
CHAPTER 16 SHOP DIRECT GROUP: Company Overview; Market Shares; Trading Record; Year to April 2008; Retail Propositions; Outlook
CHAPTER 17 SIT-UP: Company Overview; Market Shares; Trading Record; Year to December 2007; Current Trading; Retail Proposition; Outlook
CHAPTER 18 TESCO: Company Overview; Market Shares; Trading Record; Year to February 2008; Year to February 2009; Retail Proposition; Outlook
CHAPTER 19 GLOSSARY: Financial Statistics - VAT; Trading Profile; Key Operating Ratios; Physical Development; Abbreviations; Methodology - e-Retail
LIST OF TABLES: Table 1: Remote shopping market definition; Table 2: Remote shopping market - sales by channel 1998-2008e; Table 3: Online market 1998-2008e; Table 4: Mail order market 1998-2008e; Table 5: Agency market 1998-2008e; Table 6: Direct market 1998-2008e; Table 7: TV shopping sales 1998-2008e; Table 8: Remote shopping market share trends 2003-2008e; Table 9: Agency market share trends 2003-2008e; Table 10: Direct mail order market share trends 2003-2008e; Table 11: Door-to-door market share trends 2003-2008e; Table 12: Online market share trends 2003-2008e; Table 13: TV shopping market share trends 2003-2008e; Table 14: Remote shopping retailers key operating statistics 2007/08; Table 15: Remote shopping retailers advertising media expenditure 2002-2007; Table 16: Remote shopping retailers advertising spend by medium 2007; Table 17: Online sales by type of retailer, 1998 & 2008e; Table 18: Amazon company overview 2009; Table 19: Amazon key operating statistics 2003-2008e; Table 20: Amazon trading record 2004-2008e; Table 21: Amazon retail proposition 2009; Table 22: Argos company overview 2009; Table 23: Argos key operating statistics 2003-2008e; Table 24: Argos trading record 2004-2008; Table 25: Avon UK company overview 2009; Table 26: Avon UK key operating statistics 2003-2008e; Table 27: Avon UK trading record 2003-2008e; Table 28: Avon retail proposition 2009; Table 29: eBay UK company overview 2009; Table 30: eBay UK key operating statistics 2003-2008e; Table 31: eBay trading record 2004-2008e; Table 32: eBay retail proposition 2009; Table 33: Findel company overview 2009; Table 34: Findel key operating statistics 2003-2009e; Table 35: Findel group trading record 1999-2009e; Table 36: Findel Home Shopping division trading record 1999-2009e; Table 37: Findel sales by division 2007 and 2008; Table 38: Findel credit business - catalogue retail proposition 2009; Table 39: Findel cash with order proposition 2009; Table 40: N Brown company overview 2009; Table 41: N Brown key operating statistics 2004-2009e; Table 42: N Brown mail order trading record 1999-2009e; Table 43: N Brown home shopping sales by catalogue target market 2003-2008; Table 44: N Brown sales mix 2003-2008; Table 45: N Brown midlife catalogue titles - retail proposition 2009; Table 46: N Brown young target market catalogue titles - retail proposition 2009; Table 47: N Brown elderly target market catalogue titles - retail proposition 2009; Table 48: Other websites/titles - retail proposition 2009; Table 49: Next Directory company overview 2009; Table 50: Next Directory key operating statistics 2004-2009e; Table 51: Next Directory trading record 1999-2009e; Table 52: Next Directory retail proposition 2009; Table 53: Ocado company overview 2008; Table 54: Ocado key operating statistics 2003-2008e; Table 55: Ocado trading record 2003-2007; Table 56: Otto UK company overview 2009; Table 57: Grattan key operating statistics 2004-2009e; Table 58: Freemans key operating statistics 2004-2009e; Table 59: Grattan mail order trading record 2004-2009e; Table 60: Freemans mail order trading record 2004-2009e; Table 61: Otto UK agency catalogues retail proposition 2009; Table 62: Otto UK direct catalogues retail proposition 2009; Table 63: QVC company overview 2009; Table 64: Key operating statistics 2003-2008e; Table 65: QVC trading record 2004-2008e; Table 66: QVC retail proposition 2009; Table 67: Redcats UK company overview 2009; Table 68: Redcats UK key operating statistics 2003-2008e; Table 69: Redcats trading record 2004-2008e; Table 70: Agency and direct catalogue sales 1997-2007; Table 71: Redcats UK brands broken down 2004-2008e; Table 72: Redcats direct catalogue retail proposition 2009; Table 73: Shop Direct Group company overview 2009; Table 74: Shop Direct Group key operating statistics 2003-2008e; Table 75: Shop Direct Group home shopping trading record 2004-2008e; Table 76: Agency retail proposition 2009; Table 77: Direct retail proposition 2009; Table 78: Sit-up company overview 2009; Table 79: Sit-up key operating statistics 2003-2008e; Table 80: Sit-up trading record 2004-2008e; Table 81: Sit-up retail proposition 2009; Table 82: Tesco company overview 2009; Table 83: Tesco key operating statistics 2004-2009e; Table 84: Tesco UK trading record 2004-2009e; Table 85: Tesco.com trading record 2004-2009e; Table 86: Tesco.com retail proposition 2009
LIST OF FIGURES: Figure 1: Remote shopping channels 2008e; Figure 2: Main channels share of remote shopping 2003-2008e; Figure 3: Remote shopping % change in sales by segment 2003-2008e; Figure 4: Total retail growth vs online growth 1998-2008e; Figure 5: Online sales as a percentage of total retail 1998-2008e; Figure 6: Total online sales vs physical retailers sales 2002-2008e; Figure 7: Total online growth vs mail order retailers online growth 2002-2008e; Figure 8: Total online growth vs online pureplay specialists growth 2002-2008e; Figure 9: Total mail order market growth vs total retail sales growth 1998-2008e; Figure 10: Mail order share of total retail and non-food retail expenditure 1998-2008e; Figure 11: Growth via agency & direct channels vs total mail order growth 1998-2008e; Figure 12: Direct, door-to-door and agency shares of market 2003-2008e; Figure 13: Winners and losers in remote shopping market share 2008e on 2007; Figure 14: Winners and losers in agency mail order market share 2008e on 2007; Figure 15: Winners and losers in direct mail order market share 2008e on 2007; Figure 16: Winners and losers in online market share 2008e on 2007; Figure 17: Changing face of remote shopping 2009 vs 2003; Figure 18: Channel share of online market 1998 & 2008e; Figure 19: Internet users and online shoppers 2005-2012; Figure 20: Proportion of mail order retailers sales taking place online 2007 and 2008e; Figure 21: Intensifying competition for remote shopping spend 2009; Figure 22: Impact of economic downturn on remote shopping 2009; Figure 23: Value change (%) by retail sector 2007 and forecast 2008e & 2009e; Figure 24: Store-based retail and remote shopping growth, 2002-07 and forecast 2007-2012; Figure 25: Amazon market shares 2003-2008e; Figure 26: Argos remote shopping and online market shares 2003-2008e; Figure 27: Avon UK door-to-door market shares 2003-2008e; Figure 28: Avon UK remote shopping market shares 2003-2008e; Figure 29: eBay UK remote shopping and online market shares 2003-2008e; Figure 30: Findel remote shopping and direct mail order market shares 2003-2008e; Figure 31: N Brown direct mail order and remote shopping market shares 2003-2008e; Figure 32: Next Directory remote shopping and direct mail order market shares 2003-2008e; Figure 33: Next Directory active customer numbers & average spend per customer, years to January 2003-2008; Figure 34: Ocado remote shopping and online market shares 2003-2008e; Figure 35: Otto UK agency mail order market shares by brand 2003-2008e; Figure 36: Otto UK direct mail order market shares by brand 2003-2008e; Figure 37: Otto UK remote shopping market shares by brand 2003-2008e; Figure 38: QVC TV shopping market shares 2003-2008e; Figure 39: QVC remote shopping market shares 2003-2008e; Figure 40: Redcats UK agency, direct mail order and remote shopping market shares 2003-2008e; Figure 41: Shop Direct Group remote shopping market shares 2003-2008e; Figure 42: Shop Direct Group agency mail order market shares 2003-2008e; Figure 43: Shop Direct Group direct mail order market shares 2003-2008e; Figure 44: Sit-up TV shopping market shares 2003-2008e; Figure 45: Sit-up remote shopping market shares 2003-2008e; Figure 46: Tesco online market shares 2003-2008e; Figure 47: Tesco remote shopping market shares 2003-2008e

Abstract

Introduction

Verdict Research: UK Remote Shopping 2009 is a new report providing in-depth analysis into the online, mail order and TV shopping market. With each channel analysed independently and retailer shares of both the total remote market and their respective channel, this report provides a complete understanding of this dynamic market, with key issues, retailer analysis and company comparisons.

Scope

UK remote shopping market size 1998-2008e, split by the three largest channels, online, mail order and TV shopping.
Mail order market is split by agency, direct and door-to-door. Online is divided into pureplays, store-based and mail order retailers' online sales.
14 profiles covering the top retailers in each channel with sales performance 2003-2008, key performance indicators and outlooks.
Key issues for the remote market, with strategic analysis for the three core channels.

Highlights

Remote shopping has grown nearly three fold in a decade from £9.7bn to £26.2bn. The remote shopping market comprises three main channels, online, mail order and TV shopping, but the influence of the Internet has driven particularly strong growth in the latter part of the decade we forecast growth of 18.6% in 2008.

Mail order specialists' share of remote shopping has fallen from 95.5% to 36.7% since 1998. Despite shifting their business models to harness online growth, mail order specialists are facing stronger competition as an increasing proportion of their customer base has access to the growing array of Internet retailers and TV shopping channels.

Physical retailers are emerging as the powerhouse of remote shopping through their new dominance of online retail. Their multi-channel offers provide flexibility for consumers while high brand awareness encourages visits and promotes trust. Furthermore, the size of some of these players means a significant cost advantage over most pureplays.

Reasons to Purchase

Use the analysis in this report to understand the changing dynamics in the remote shopping market.
Understand the threats and opportunities facing retailers in the remote shopping market and the strategies needed to improve performance.
Benchmark performance against market growth and your key competitors.

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UK Remote Shopping 2009

Table of Contents

Abstract