Western Europe CRM Forecast Update, 2008-2012 : Market Research Report

Western Europe CRM Forecast Update, 2008-2012

Published by: IDC

Published: Dec. 23, 2008 - 15 Pages

Table of Contents

IDC Opinion

In This Forecast Update

Future Outlook

Update Regional Forecasts

Table: Key Forecast Assumptions for the Western Europe CRM Applications, 2008-2012

Table: Western European CRM Applications License and Maintenance Revenues by Market Segment, 2006-2012 (?M)

Table: Western Europe CRM Applications License and Maintenance Revenues by Company Size, 2006-2012 (?M)

Table: Western Europe CRM Applications License and Maintenance Revenues by Deployment Model, 2006-2012 (?M)

Updated Country Forecasts

Table: Key Forecast Assumptions for Western European CRM Applications, 2008-2012: Adoption by Country

Table: Western European CRM Applications License and Maintenance Revenues by Country, 2006-2012 (?M)

Table: Western European Sales Applications License and Maintenance Revenues by Market Segment, 2006-2012 (?M)

Table: Western Marketing Applications License and Maintenance Revenues by Market Segment, 2006-2012 (?M)

Table: Western Customer Service Applications License and Maintenance Revenues by Market Segment, 2006-2012 (?M)

Table: Western Contact Center Applications License and Maintenance Revenues by Market Segment, 2006-2012 (?M)

Market Context

Table: Western European CRM License and Maintenance Revenues, 2006-2012 (?M): Previous and Current Forecast Comparison

Figure: Western European CRM Applications License and Maintenance Revenues, 2007-2012 (?M): Previous and Current Forecast Comparison

Essential Guidance

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Related Research

Abstract

This IDC Forecast Update presents an updated five-year forecast for the Western European CRM market from 2008 through 2012. It updates Western European CRM Applications, Forecast and Analysis 2008-2012 April 2008). The purpose of this update is to identify new trends or changes in assumptions that are influencing European software opportunities and discuss their effects on the European CRM five-year forecast.

This document presents Western European market sizing and five-year growth forecasts for the 16 country markets in Western Europe for CRM applications.

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