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Published by: IEC
Published: Dec. 1, 2008 - 249 Pages
Table of Contents
- Chapter 1: Introduction and Methodology
- Piotr Cofta, Mobility and Convergence Centre, BT
- Hazel Lacohee, Insights Research Centre, BT
- Andy Phippen, Centre for Information Security and Network Research, University of Plymouth
- 1. Introduction
- 2. The Trust Guide Project
- 3. Methodology
- 4. Data Collection and Analysis
- 5. Supporting Survey Work
- 6. Effective Public Engagement
- 7. Value of Public Engagement
- Chapter 2: What Do We Mean by Trust?
- Piotr Cofta, Mobility and Convergence Centre, BT
- 1. Introduction
- 2. Definitions
- 3. The Problem
- 4. Risk, Trust, and Control
- 5. Technology and Risk
- 6. Institutionalization of Relationships
- 7. Trust: Research Overview
- 8. Trust and Technology
- 9. Trust, Control, and Confidence
- 10. Contexts of Confidence
- 11. Substitutions
- 12. Generalizations
- 13. Compensation
- 14. Development: The Emergence of Trust
- Chapter 3: Public Attitudes to On-Line Life: Risk, Responsibility, and Restitution
- Hazel Lacohee, Insights Research Centre, BT
- 1. Introduction
- 2. Trust and Risk
- 3. Understanding Public Perceptions of Risk
- 4. The Impact of Perceived Benefits
- 5. Seeking Assurance
- 6. Brand and Reputation
- 7. Shifting Risk: Mitigation and Restitution Factors
- 8. Credit Card Fraud
- 9. Identity Fraud
- 10. Third-Party Data Management
- 11. Conclusion
- Chapter 4: Public Attitudes to On-Line Life: Privacy Issues and Databases
- Hazel Lacohee, Insights Research Centre, BT
- 1. Introduction
- 2. General Attitudes
- 3. Concerns
- 4. Perceived Benefits
- 5. Tactics of Control: Depression
- 6. Tactics of Control: Refusal
- 7. Tactics of Control: Anonymity
- 8. Privacy Policies and Consent
- 9. Privacy Legislation and Data Protocol
- 10. Solutions
- 11. Conclusions
- Chapter 5: Authentication and Identification
- Hazel Lacohee, Insights Research Centre, BT
- 1. Introduction
- 2. Chip and PIN
- 3. Consumer Creativity
- 4. Concerns and Vulnerability
- 5. Understanding the Technology
- 6. Criminal Creativity
- 7. Public Attitudes toward ID Cards
- 8. Increasing a Sense of Vulnerability
- 9. Government's Reputation
- 10. Potential for Function Creep
- 11. Provision for Citizens Living Abroad
- 12. Lack of Belief in Government Claims to Justify the ID Card Scheme
- 13. Card versus NIR
- 14. Importance of Openness and Honesty
- 15. Restitution
- 16. ID Card Schemes in Other Countries
- 17. Conclusion
- Chapter 6: Use of Biometric Data
- Hazel Lacohee, Insights Reserach Centre, BT
- 1. Introduction
- 2. Acceptability of Biometric Techniques
- 3. Fingerprinting
- 4. Iris Recognition and Retinal Scanning
- 5. DNA Analysis
- 6. Conclusion
- Chapter 7: Securing the Human Factor
- Steven Furnell, Centre for Information Security and Network Research, University of Plymouth
- 1. Introduction
- 2. Security Attitudes and Perceptions
- 3. The Challenges of Using Security
- 4. Advising and Guiding the User
- 5. Conclusion
- Chapter 8: Awareness and Education
- Andy Phippen, Centre for Information Security and Network Research, University of Plymouth
- 1. Introduction
- 2. Awareness and Education in the Adult Population
- 3. Young People and Internet Awareness
- 4. Privacy Issues
- 5. Education and Opinion Development
- 6. Teachers' Perceptions
- 7. The Implications of the Current State of Education and Awareness
- Chapter 9: Recommendations and Conclusions
- Piotr Cofta, Mobility and Convergence Centre, BT
- 1. Introduction
- 2. Justified Trust
- 3. Partner Journey
- 4. Trusting Technological Systems
- 5. Two Concepts of Risk
- 6. Trusting Institutions
- 7. Example
- 8. World: Reliability
- 9. Domain: Compatibility and Reference
- 10. Agent: Relational Intentionality
- 11. Transaction: Rationalization of Necessity
- 12. Building Trust
- 13. Identity
- 14. Affinity
- 15. Honesty
- 16. Decency
- 17. Curiosity
- 18. Example
- 19. Common Theme: Experimentation
- 20. Soft Game of Trust
- 21. ""Four R""
- 22. Revocation
- 23. Conclusion
Abstract"Understanding Public Perceptions: Trust and Engagement in ICT-Mediated Services" explores citizens' views on information systems security and how it can be better embedded into technological services. It compiles reliable models and data on e-commerce, privacy, and trust to explain these perspectives on ICT. It develops these findings into recommendations for policymakers and service providers to aid in developing an e-enabled society. By presenting a clear and structured picture of all the relevant issues at hand in on-line interactions, the authors wisely address the need to understand citizen thinking on on-line activity. With sound support in empirical research and with a solid relationship to theoretical developments, this book offers a unique set of structured, evidence-supported guidelines that are applicable to this important area of ICT.
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