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Marketing to Tomorrow's Consumer - UK

Published by: Mintel International Group Ltd.

Published: Oct. 1, 2008


Table of Contents


Introduction




Lifestyle Sector In Brief

A recession for the Internet generation

Figure 1: Consumer responses to hard economic times, July 2008

Bargain Hunters (77%)

Back to Basics (25%)

Stay-at-Homes (61%)

Comfort Seekers (34%)



Fast Forward Trends

Trend 1: Trading Up, Trading Down, Trading Over

What’s it about?

Observations

What next?

Trend 1: Boom Comes To An End?

What’s it about?

Observations

What next?



The Broader Environment

Economically speaking, it’s downhill all the way

Reality bites for consumers



Coping with the Credit Crunch - the Consumer Angle


Marketing messages

Still in denial? Consumer views on national and personal economics

Figure 2: How people view their personal financial situation compared to that of the general economy, July 2008

‘I’m all right Jack’ - say middle-aged, middle England males

Trouble ahead? Two thirds think not

Figure 3: Assessment of personal financial situation, July 2008

The qualitative viewpoint - not so rosy…

The nitty gritty: how is it affecting them?

Figure 4: Spending plans curtailed over the past 12 months, British lifestyles report, February 2008

Money-saving strategies

‘No frivolous spending’

Figure 5: Awareness of own expenditure - by own financial position, July 2008

Getting by: consumer responses to the economic climate

Figure 6: Ways in which consumers are trying to save money, July 2008

A Nation of Bargain Hunters

The Stay-at-Home solution appeals to six in ten

One in four choose to go Back to Basics

Keeping up appearances: more than a third are Comfort Seekers

Figure 7: Consumer responses to hard economic times - July 2008

The eBay Generation

Purchaser Power Rules OK?



Implications for Finance

Key points

Marketing messages

Feeling the pinch

Financial causes

The cost of living

Constraints on income

Reducing debt, increasing savings



Implications for the Housing Market

Key points

Marketing messages

Targeting Bargain Hunters

Targeting Back to Basics

Targeting Comfort Seekers

Targeting Stay at Homes

Feeling the pinch

An anxious time for home-owners

The energy factor



Implications for Travel and Transport

Key points

Marketing messages

Feeling the pinch



Implications for Grocery Shopping

Key points

Marketing messages

Targeting Bargain Hunters

Targeting Back to Basics

Targeting Comfort Seekers

Targeting Stay-at-Homes

Feeling the pinch

Families and older consumers feel the strain

Very few are blasé

Hanging on to food favourites

Where are food compromises made? It depends on what’s important to you...

Signs of an ethical backlash?

Grocery shopping strategies

Well-heeled bargain hunters

Home-cooked food helps family budgets



Implications for Fashion Retail

Key points

Marketing messages

Targeting Bargain Hunters

Targeting Back to Basics

Targeting Comfort Seekers

Feeling the pinch

Clothes shopping strategies



Implications for Leisure Time

Key points

Marketing messages

Targeting Bargain Hunters

Targeting Back to Basics

Targeting Comfort Seekers

Targeting Stay-at-Homes

Feeling the pinch

Leisure spending strategies

Leisure promotions are key



Implications for Holidays

Key points

Marketing messages

Targeting Bargain Hunters

Targeting Back to Basics

Targeting Comfort Seekers

Targeting Stay at Homes

Feeling the pinch

Holiday spending strategies



Marketing for the Future

Looking bleak - at least for the next two years

What would they do with a windfall?

Figure 8: Categories held in pent-up demand, February 2008

When will they start spending again?

Messages for business: more transparency, and more useful promotions



Forecasting Tomorrow’s Consumer

Short-term pain

Figure 9: Forecast of GDP at real value, 2003-13

Figure 10: Forecast of GDP yearly change, 2004-13

2008-10: The rise of the savvy consumer

Figure 11: Forecast of how each attitudinal group will grow in comparison to the population as a whole, 2008-13

2010-13: Old habits die hard

Figure 12: Forecast of penetration trends among the four attitudinal groups amongst British adults, 2008-13



Coping with the Credit Crunch - the Consumer Angle


Figure 13: Personal economic situation compared to that of the general economy, July 2008

Figure 14: Current and future assessment of personal economy compared to that of the general economy, July 2008

Figure 15: How people view their personal financial situation compared to the general economy, by demographic sub-group, July 2008

Figure 16: Assessment of personal financial situation, by demographic sub-group, July 2008

Figure 17: Main reasons for delaying or curtailing plans, february 2008

Figure 18: Those who are watching the pennies, by demographic sub-group, July 2008

Figure 19: Spending plans curtailed over the past 12 months, February 2008

Figure 20: Spending plans curtailed over the past 12 months - main categories, February 2008

Figure 21: Those who have curtailed any plans in the past 12 months, by demographic sub-group, February 2008

Figure 22: Consumer responses to hard economic times, by demographic sub-group, July 2008

Figure 23: eBay sellers, by demographic sub-group, July 2008



Finance

Figure 24: Those who have put off saving/pension planning during the past 12 months, by demographic sub-group, February 2008

Figure 25: Those who curtailed plans in last 12 months because of the cost of day-to-day living, by demographic sub-group, February 2008

Figure 26: Those who curtailed plans in last 12 months because of loss of job/reduced income, by demographic sub-group, February 2008

Figure 27: Those who curtailed plans during past 12 months because of debt, by demographic sub-group, February 2008



Home

Figure 28: Home ownership and the economy, July 2008

Figure 29: Home ownership and the economy - home owners, by demographic sub-group, July 2008

Figure 30: Those who had to curtail plans during past 12 months because of house purchase/mortgage costs, by demographic sub-group, February 2008

Figure 31: Main home-related plans curtailed during the past 12 months, by demographic sub-group, February 2008

Figure 32: Those who have curtailed plans due to big household bills during past 12 months, by demographic sub-group, February 2008

Figure 33: Attitudes towards the cost of home energy, July-August 2008

Figure 34: Attitudes towards the cost of home energy, home-owners, by demographic sub-group, July 2008



Travel and transport

Figure 35: Attitudes towards the cost of petrol/diesel, July 2008

Figure 36: Attitudes towards the cost of petrol/diesel, by demographic sub-group, July 2008

Figure 37: Those giving cost of transport as a reason for curtailing plans during past 12 months, by demographic sub-group, February 2008

Figure 38: Those who have put off buying a car during the past 12 months, by demographic sub-group, February 2008



Grocery Shopping

Figure 39: Shopping for food in hard times, by demographic sub-group, July 2008

Figure 40: Grocery shopping strategies, by demographic sub-group, July 2008

Figure 41: Eating in vs eating out, by demographic sub-group, July 2008



Clothes

Figure 42: Those who have put off buying more clothes/footwear/jewellery during the past 12 months, by demographic sub-group, February 2008

Figure 43: Clothes shopping strategies, by demographic sub-group, July 2008



Leisure Time

Figure 44: Leisure activities curtailed during the past 12 months, by demographic sub-group, February 2008

Figure 45: Leisure strategies, by demographic sub-group, July 2008



Holidays

Figure 46: Those who have curtailed holiday plans during the past 12 months, by demographic sub-group, February 2008

Figure 47: Holiday strategies, by demographic sub-group, July 2008



Marketing for the Future

Figure 48: Pent-up demand for holidays, by demographic sub-group, February 2008

Figure 49: Pent-up demand for spending on the home, by demographic sub-group, February 2008

Figure 50: Planning to save, by demographic sub-group, February 2008

Figure 51: Planning to pay off debt, by demographic sub-group, February 2008

Figure 52: Giving a windfall to a friend or family, by demographic sub-group, February 2008

Abstract

Mintel’s 2008 British Lifestyles report, published in March 2008, looked at the potential winners and losers from the economic downturn, and at its effect on household budgets at the time of publication. This report takes a more detailed look at how consumers are coping with current economic circumstances, focusing on their attitudes towards their own finances and the economic situation in Britain. It looks at the coping strategies that consumers are adopting to deal with changed circumstances, and at ways in which companies can benefit by helping consumers to steer their way through the economic gloom.

Extensive use is made of quantitative research commissioned by Mintel specially for this report, and carried out in June and August 2008 by BMRB International Ltd among a nationally representative sample of 991 adults aged 15 and over. The findings are compared, where relevant, with research commissioned by Mintel in February 2008 for the British Lifestyles report.

Further insights are provided by qualitative research commissioned by Mintel for this report, which took the form of two focus groups, conducted in the South of England in early September 2008. The composition of the groups was as follows:

Group 1: Younger (Pre-Family and Young Family)

  • Four men, four women
  • Four pre-family adults aged 25-40 with no children
  • Four family adults with children aged under 16 years

Group 2: Older (Older Family and Post-family/Retired)

  • Four men, four women
  • All aged 50-plus, with no children under 16 living at home
  • Some with children aged 16-plus living at home, some with no children at home
  • Some working, some retired



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