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2009 Top 10 Business Drivers, Strategic Responses, and IT Initiatives in Insurance

Published by: TowerGroup

Published: Nov. 3, 2008 - 14 Pages


Table of Contents


TowerGroup Take-Aways

Report Coverage

Reshaping the Insurance Industry

Exhibit 1

Exhibit 2

BUSINESS DRIVERS FOR INSURANCE CARRIERS

Summary

Abstract

The convergence of negative economic factors — a soft insurance market, the financial crisis, the housing crisis — demand new skills and disciplines for insurers to survive the economic turmoil.

The crisis of investor and policyholder confidence resulting from the economic crisis of 2008 will lead to increased instability in the industry and heightened merger and acquisition activity.

Regulatory scrutiny will be highly focused on all financial services as regulators, rating agencies, and politicians attempt to prove value and create a new economic order in an election year.

Insurance carriers must implement effective risk governance initiatives that span both the organization and the distribution partner network, for which integrating information is imperative.

Cost containment will be a top priority for insurers in 2009, but customer-facing initiatives to improve customer service and the ease of doing business will continue to enjoy funding and support.

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